Claims Specialist

Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Property Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury, London and Evesham and are going through a period of growth to meet the needs of our expanding client base.

We are seeking experienced Insurance Claims Specialists to join our team in Evesham. This role will involve managing a portfolio of Latent Defect Claims on a delegated authority basis. Experience of property claims is preferred but not essential as we will provide the necessary training for you to succeed in this role.

Job Location: The position will be based temporarily in our existing Evesham office until April/May 2025 from which point it will be based in our new Cheltenham office.

Job Type: Full-time (Mon-Fri).

Key Activities:

• Manage all phases of the Latent Defect Insurance claim process to ensure that all tasks are completed efficiently and effectively.
• Accurately check all the information on a claim and ensure the reserve accuracy throughout the life of the claim.
• Update company database to ensure all claim records are accurate and complete, and all data securely stored following appropriate guidelines.
• Manage inbound and outbound calls, emails and letters with insurers, policy holders, fellow professionals and industry specialists.
• Accurately interpret expert reports and insurance policies.
• Liaise with policyholders and experts to ensure accurate and timely settlement of claims.
• Identify and assist in pursuing recoveries and liaise with legal advisors.
• Participate in any internal or external training as required. Training will be given to enable you to achieve Chartered Insurance Institute (CII) certification (if you have not already done so), with the potential for further professional study as your career develops.
• Ensure all tasks and projects are executed in alignment with KPIs and company objectives, contributing to the achievement of departmental and organisational goals.

Skills and Experience required:

• Experience of insurance claims handling. A background in property/construction insurance would be a bonus but is not expected as relevant training will be given.
• Experience of IT systems including MS Word, Excel, Outlook and Teams. Training on company database systems will be given if required.
• Strong verbal and written communication skills.
• Willing to ask questions to ensure tasks are completed effectively, and willing to assist colleagues by sharing knowledge and expertise.
• Strong customer service skills.
• Able to quickly build positive and effective relationships with internal and external stakeholders.
• Organised with excellent time management skills.
• Team player.
• Excellent attention to detail and high levels of accuracy.
• Confident working independently under instruction.
• Able to adapt to new challenges.
• Bachelor's degree (preferred but not essential).

Benefits:

• Generous company pension.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Gym membership.
• Employee Assistance Programme.
• Casual dress policy.
• Flexible working.
• Free on-site parking (where available).
• Options in training to complete Cert CII.