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- Tasks: Guide homeowners through the claims process with care and expertise.
- Company: Join Marley, a forward-thinking insurance company reshaping claims handling.
- Benefits: Generous pension, life insurance, gym membership, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1+ year in claims handling; training provided for newcomers.
- Other info: Dynamic environment with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Join Marley where your career can truly take shape! Location: Cheltenham. Are you ready to be part of a friendly, forward-thinking team that's reshaping the future of claims handling in the UK housing sector? At Marley, we're not just another insurance company, we're a growing business at the cutting edge of Structural Warranty Insurance, helping homeowners and insurers navigate the complexities of property defects with confidence and care.
About the Role: As our new Claims Specialist, you'll be the reassuring voice and expert guide for homeowners making claims on their new-build warranties. Based in our Cheltenham office, you'll manage claims from start to finish whether it's a single homeowner or a managing agent representing a whole block of flats. These aren't your typical fire or flood claims; they're more nuanced, always interesting, and require a bit of building know-how (don't worry, we'll help you build that knowledge!). What matters most is your commitment to exceptional customer service and your ability to handle each case with care and professionalism.
What You'll Bring:
- 1+ year of experience in insurance claims handling
- Property/construction insurance background? Great! If not, we'll train you
- Confident communicator (written, verbal, and over the phone)
- An natural problem-solver with top-notch customer service skills
- Organised, independent, and a true team player
- Comfortable with MS Word, Excel, Outlook & Teams
- Eager to learn, grow, and adapt in a dynamic environment
- Degree preferred, but not essential
What's in it for You?
- Generous company pension
- Life Insurance & Private Medical Insurance (post-probation)
- Gym membership
- Employee Assistance Programme
- Flexible working options
- Training support to complete Cert CII
Ready to build something great? If you're looking for a role where your skills are valued, your growth is supported, and your work makes a real difference, Marley is the place for you. Apply today and help us shape the future of claims handling!
Claims Specialist employer: Marley Risk Consultants Limited
Contact Detail:
Marley Risk Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Marley and understanding their approach to claims handling. Show them you’re not just another candidate; demonstrate your passion for exceptional customer service and problem-solving.
✨Tip Number 3
Practice your communication skills! Whether it’s over the phone or face-to-face, being a confident communicator is key. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Marley.
We think you need these skills to ace Claims Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Specialist role. Highlight your relevant experience in insurance claims handling and any customer service skills that show you can be the reassuring voice for homeowners.
Showcase Your Communication Skills: Since this role requires confident communication, use clear and concise language in your application. Demonstrate your written communication skills by keeping your cover letter engaging and professional.
Emphasise Your Problem-Solving Abilities: We love a natural problem-solver! In your application, share examples of how you've tackled challenges in previous roles, especially those related to customer service or claims handling.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Claims Specialist position at Marley.
How to prepare for a job interview at Marley Risk Consultants Limited
✨Know Your Claims
Familiarise yourself with the types of claims Marley handles, especially those related to property defects. Understanding the nuances of these claims will show your commitment and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and ensured customer satisfaction, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Your Team Spirit
Marley values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your ability to work well in a friendly environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specifics of the Claims Specialist role. This not only shows your interest but also helps you determine if Marley is the right fit for you.
