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- Tasks: Support various departments with administrative tasks and enhance your skills in a dynamic environment.
- Company: Join Marley Risk Consultants, a leader in UK Structural Warranty Insurance since 2013.
- Benefits: Enjoy full-time hours, training opportunities, and a supportive team culture.
- Why this job: Gain diverse experience while contributing to a growing company that values innovation and teamwork.
- Qualifications: A-Level or equivalent required; strong IT and communication skills are essential.
- Other info: This is a maternity cover role for 12 months, based in Cheltenham.
The predicted salary is between 24000 - 36000 £ per year.
Business Support Officer (Maternity cover)
Join to apply for the Business Support Officer (Maternity cover) role at Marley Risk Consultants Limited
Business Support Officer (Maternity cover)
1 day ago Be among the first 25 applicants
Join to apply for the Business Support Officer (Maternity cover) role at Marley Risk Consultants Limited
Marley is at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home.
Established in 2013, we have offices in Shrewsbury, London and Cheltenham and are going through a period of growth to meet the needs of our expanding client base and development of new services.
Job Location:
- Cheltenham
Job Type
- Maternity 12 month fixed term contract, Full time (Monday – Friday)
The Role
- Reporting to the Department Manager, you will provide administrative support services to various areas of the business including (but not limited to) Operations, Finance, Claims Handling, Recoveries and Complaints. In this role you will have opportunity to work with a range of colleagues in different departments and build knowledge and expertise in a varied range of administrative support functions.
Key Activities
- Support colleagues in various departments with a range of administrative tasks. These include (but are not limited to):
- Setting up claims files.
- Handling and redirecting inbound telephone calls.
- Distributing inbound post.
- Answering queries and providing information to colleagues within the teams you are supporting.
- Updating the Claims Management Portal System.
- Collating and organising data.
- Filing of paper and electronic documents.
- Compiling invoice data.
- Processing payments.
- Processing and recording invoices.
- Reconciling client accounts.
- Handling payment queries or discrepancies.
- Assisting with VAT returns, HMRC queries and audits.
- Financial reporting.
- Updating client information on the database.
- Production of payment packs for weekly payment runs.
- General administrative tasks as required.
- Supporting continuous improvement activities such as complaints route cause analysis and audit.
- Provide excellent customer service and maintain positive relationships with internal and external stakeholders.
- Participate in any internal or external training as required, including CII qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment).
- Abide by all relevant legal requirements, industry guidelines and company standards.
- Actively participate in team discussions to highlight issues and promote group learning.
- Perform other tasks as reasonably required by Line Managers or Senior Management.
Skills And Experience Required
- Proven track record in an office administration role. Experience of insurance or financial services sector desirable.
- Strong IT skills, including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems preferred but not expected (training on company system will be given).
- Strong verbal and written communication skills.
- Confident in using the telephone.
- Excellent interpersonal skills. Able to quickly build positive and effective relationships.
- Willing to ask questions and seek assistance when required.
- Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
- Excellent attention to detail and high levels of accuracy.
- Team player.
- Confident working independently under instruction.
- Able to develop an understanding of the processes within the organisation and support the wider team as required.
- Educated to A-Level or equivalent standard, with GCSE English Language grade 5/C or equivalent.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
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Industries
Insurance
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Business Support Officer (Maternity cover) employer: Marley Risk Consultants Limited
Contact Detail:
Marley Risk Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (Maternity cover)
✨Tip Number 1
Familiarise yourself with the insurance and financial services sector, especially structural warranty insurance. Understanding the basics of claims management and loss adjusting will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Brush up on your IT skills, particularly in MS Word, Excel, and Outlook. Being proficient in these tools is crucial for the administrative tasks you'll be handling, and showcasing your confidence in using them can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since the role involves handling queries and providing information, think of examples where you've successfully communicated with colleagues or clients to resolve issues or provide support.
✨Tip Number 4
Show your enthusiasm for continuous improvement. Be ready to discuss how you've contributed to process improvements in previous roles, as this aligns with the company's focus on enhancing their services and operations.
We think you need these skills to ace Business Support Officer (Maternity cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and any exposure to the insurance or financial services sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and ability to build relationships. Mention specific examples of how you've successfully handled administrative tasks in previous roles.
Highlight IT Proficiency: Emphasise your strong IT skills, particularly with MS Word, Excel, Outlook, and Teams. If you have experience with Claims Management Portal Systems, be sure to mention it, even if training will be provided.
Showcase Attention to Detail: In your application, provide examples that demonstrate your attention to detail and accuracy. This is crucial for tasks like processing payments and reconciling client accounts, which are key responsibilities of the role.
How to prepare for a job interview at Marley Risk Consultants Limited
✨Know the Company
Before your interview, take some time to research Marley Risk Consultants Limited. Understand their services, values, and recent developments in the structural warranty insurance sector. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in office administration or the insurance sector. Be prepared to discuss specific tasks you've handled that relate to the role, such as managing claims files or processing invoices.
✨Demonstrate Communication Skills
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to explain how you would handle a customer query or communicate with colleagues, so think of examples to illustrate your points.
✨Show Your Organisational Skills
The job involves multitasking and managing various administrative tasks. Be ready to discuss how you prioritise your workload and manage deadlines. Providing examples of how you've successfully organised tasks in the past will demonstrate your capability for this role.
