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- Tasks: Support various departments with administrative tasks and enhance your skills in a dynamic environment.
- Company: Join Marley Risk Consultants, a leader in UK Structural Warranty Insurance since 2013.
- Benefits: Enjoy full-time hours, training opportunities, and a supportive team culture.
- Why this job: Gain valuable experience while contributing to a growing company that values innovation and teamwork.
- Qualifications: A-Level or equivalent required; strong IT and communication skills are essential.
- Other info: This is a maternity cover role for 12 months, offering a chance to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
Business Support Officer (Maternity cover)
Join to apply for the Business Support Officer (Maternity cover) role at Marley Risk Consultants Limited
Business Support Officer (Maternity cover)
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Join to apply for the Business Support Officer (Maternity cover) role at Marley Risk Consultants Limited
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Marley is at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home.
Established in 2013, we have offices in Shrewsbury, London and Cheltenham and are going through a period of growth to meet the needs of our expanding client base and development of new services.
Job Location:
Cheltenham
Job Type
Maternity 12 month fixed term contract, Full time (Monday Friday)
The Role
Reporting to the Department Manager, you will provide administrative support services to various areas of the business including (but not limited to) Operations, Finance, Claims Handling, Recoveries and Complaints. In this role you will have opportunity to work with a range of colleagues in different departments and build knowledge and expertise in a varied range of administrative support functions.
Key Activities
Support colleagues in various departments with a range of administrative tasks. These include (but are not limited to):
oSetting up claims files.
oHandling and redirecting inbound telephone calls.
oDistributing inbound post.
oAnswering queries and providing information to colleagues within the teams you are supporting.
oUpdating the Claims Management Portal System.
oCollating and organising data.
oFiling of paper and electronic documents.
oCompiling invoice data.
oProcessing payments.
oProcessing and recording invoices.
oReconciling client accounts.
oHandling payment queries or discrepancies.
oAssisting with VAT returns, HMRC queries and audits.
oFinancial reporting.
oUpdating client information on the database.
oProduction of payment packs for weekly payment runs.
oGeneral administrative tasks as required.
oSupporting continuous improvement activities such as complaints route cause analysis and audit.
Provide excellent customer service and maintain positive relationships with internal and external stakeholders.
Participate in any internal or external training as required, including CII qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment).
Abide by all relevant legal requirements, industry guidelines and company standards.
Actively participate in team discussions to highlight issues and promote group learning.
Perform other tasks as reasonably required by Line Managers or Senior Management.
Skills And Experience Required
Proven track record in an office administration role. Experience of insurance or financial services sector desirable.
Strong IT skills, including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems preferred but not expected (training on company system will be given).
Strong verbal and written communication skills.
Confident in using the telephone.
Excellent interpersonal skills. Able to quickly build positive and effective relationships.
Willing to ask questions and seek assistance when required.
Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
Excellent attention to detail and high levels of accuracy.
Team player.
Confident working independently under instruction.
Able to develop an understanding of the processes within the organisation and support the wider team as required.
Educated to A-Level or equivalent standard, with GCSE English Language grade 5/C or equivalent.
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Business Support Officer (Maternity cover) employer: Marley Risk Consultants Limited
Contact Detail:
Marley Risk Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (Maternity cover)
✨Tip Number 1
Familiarise yourself with the insurance and financial services sector, especially structural warranty insurance. Understanding the basics of claims management and loss adjusting will give you an edge in conversations during interviews.
✨Tip Number 2
Brush up on your IT skills, particularly with MS Word, Excel, and Outlook. Being proficient in these tools is crucial for the administrative tasks you'll be handling, so consider taking a quick online course if you need a refresher.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves interacting with various stakeholders, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Marley Risk Consultants Limited. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Business Support Officer (Maternity cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and any exposure to the insurance or financial services sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong verbal and written communication skills. Mention specific examples of how you've successfully supported colleagues in administrative tasks, and express your enthusiasm for the opportunity at Marley Risk Consultants.
Highlight IT Skills: Emphasise your proficiency in MS Word, Excel, Outlook, and Teams. If you have experience with Claims Management Portal Systems, be sure to mention it, even if training will be provided.
Showcase Interpersonal Skills: In your application, illustrate your ability to build positive relationships with internal and external stakeholders. Provide examples of how you've effectively communicated and collaborated in previous roles.
How to prepare for a job interview at Marley Risk Consultants Limited
✨Know the Company
Before your interview, take some time to research Marley Risk Consultants Limited. Understand their services, values, and recent developments in the structural warranty insurance sector. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in office administration or the insurance/financial services sector. Be prepared to discuss specific tasks you've handled that align with the responsibilities of the Business Support Officer role, such as managing claims files or processing invoices.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle a customer query or communicate with colleagues, so think of examples that showcase your interpersonal skills.
✨Show Your Organisational Skills
The role requires excellent time management and the ability to multitask. Prepare to discuss how you prioritise tasks and manage deadlines. You could share a situation where you successfully juggled multiple responsibilities and how you ensured everything was completed accurately and on time.
