Business Support Officer

Business Support Officer

Marley is at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home.

Established in 2013, we have offices in Shrewsbury, London and Cheltenham and are going through a period of growth to meet the needs of our expanding client base and development of new services.

Job Location:

• Cheltenham

Job Type:

• Full time (Monday – Friday)

The Role:

• Reporting to the Department Manager, you will provide administrative support services to various areas of the business including (but not limited to) Operations, Finance, Claims Handling, Recoveries and Complaints. In this role you will have opportunity to work with a range of colleagues in different departments and build knowledge and expertise in a varied range of administrative support functions.

Key Activities:

• Support colleagues in various departments with a range of administrative tasks. These include (but are not limited to):
• Setting up claims files.
• Handling and redirecting inbound telephone calls.
• Distributing inbound post.
• Answering queries and providing information to colleagues within the teams you are supporting.
• Updating the Claims Management Portal System.
• Collating and organising data.
• Filing of paper and electronic documents.
• Compiling invoice data.
• Processing payments.
• Processing and recording invoices.
• Reconciling client accounts.
• Handling payment queries or discrepancies.
• Assisting with VAT returns, HMRC queries and audits.
• Financial reporting.
• Updating client information on the database.
• Production of payment packs for weekly payment runs.
• General administrative tasks as required.
• Supporting continuous improvement activities such as complaints route cause analysis and audit.
• Provide excellent customer service and maintain positive relationships with internal and external stakeholders.
• Participate in any internal or external training as required, including CII qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment).
• Abide by all relevant legal requirements, industry guidelines and company standards.
• Actively participate in team discussions to highlight issues and promote group learning.
• Perform other tasks as reasonably required by Line Managers or Senior Management.

Skills and Experience required:

• Proven track record in an office administration role. Experience of insurance or financial services sector desirable.
• Strong IT skills, including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems preferred but not expected (training on company system will be given).
• Strong verbal and written communication skills.
• Confident in using the telephone.
• Excellent interpersonal skills. Able to quickly build positive and effective relationships.
• Willing to ask questions and seek assistance when required.
• Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
• Excellent attention to detail and high levels of accuracy.
• Team player.
• Confident working independently under instruction.
• Able to develop an understanding of the processes within the organisation and support the wider team as required.
• Educated to A-Level or equivalent standard, with GCSE English Language grade 5/C or equivalent.

Benefits:

• Enhanced company pension.
• Cycle to work scheme.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Flexible working.
• EV charging points.(where available)
• Employee Assistance Programme.
• Free gym membership (PureGym).