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For Companies At a Glance
- Tasks: Support operations with analysis, oversight, and continuous improvement across various functions.
- Company: Join a leading firm focused on operational excellence and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and supporting senior leaders in decision-making.
- Qualifications: Strong analytical skills and ability to manage operational queries effectively.
- Other info: Dynamic work environment with a focus on teamwork and career development.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Analyst supports the effective running, oversight, and continuous improvement of Group wide operations. The role provides high-quality analysis, management information, and insight across operations, third-party suppliers, change initiatives and operational risk, enabling senior leaders to make timely, evidence based decisions. Support is also provided to the investment team during periods of team holiday and sickness which involved deal processing and dealing administration, including MPS model updating.
Key Responsibilities
- Manage day-to-day operational queries, approvals, exceptions, and escalations received from third-party admin providers and other service providers.
- Handle Transfer Agency (TA) referrals, including investigation, coordination, and resolution.
- Monitor large deals and settlement activity, including chasing outstanding platform settlements where required.
- Support Consumer Duty activities, including complaints resolution, review of customer letters, application forms, website content, portal information, and customer guidance materials.
- Maintain complaints and breach logs, ensuring accurate records, timely updates, and appropriate escalation.
- Act as secretary to the Operational Governance Oversight Committee (OGOC), including agenda preparation, paper collation, minutes, and action tracking.
- Oversee elements of the reports and accounts process, coordinating inputs and tracking progress.
- Support the preparation and review of client money statements, including bi-annual statement reviews.
- Coordinate annual permissions with the depositary, including approval for half-day closures and related website updates.
- Support depositary due diligence activities and ongoing oversight.
- Coordinate annual due diligence and respond to periodic questionnaires, including the third party monthly questionnaire.
- Support DTCC-related operational processes where required.
- Maintain and update the operational knowledge base, policies, and procedures.
- Coordinate reviews and updates of Terms and Conditions, Application forms, Customer communications and letters, and Website content.
- Support daily Fund of Funds dealing activity.
- Manage ICAV trade settlements, including Ireland-specific settlement requirements.
- Support Model Portfolio Service (MPS) rebalancing activities.
- Assist with equity dealing and associated trade processing.
- Support trade settlement activity for ICAV structures.
- Provide ad hoc operational analysis and support to senior stakeholders.
- Ensure all activities are completed in line with regulatory expectations, internal policies, and governance standards.
- Maintain clear documentation and evidence to support audit, oversight, and regulatory review.
- Proactively identify opportunities to improve processes, controls, and efficiency.
Operations Analyst employer: Marlborough
Contact Detail:
Marlborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and challenges so you can showcase how your skills as an Operations Analyst can make a real difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operational support and analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Analyst role. Highlight relevant experience and skills that match the job description, like operational support and analysis. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills: Since this role involves a lot of analysis, make sure to showcase your analytical skills in your application. Provide examples of how you've used data to drive decisions or improve processes in previous roles. We’re all about evidence-based insights!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Marlborough
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of an Operations Analyst. Brush up on operational processes, governance, and reporting standards. Being able to discuss how you can support day-to-day queries and manage exceptions will show you're ready for the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled operational challenges or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical skills and problem-solving abilities effectively.
✨Familiarise Yourself with Regulatory Standards
Since the role involves ensuring compliance with regulatory expectations, it’s crucial to be well-versed in relevant regulations. Research the latest industry standards and be prepared to discuss how you would maintain clear documentation and support audit processes.
✨Show Enthusiasm for Continuous Improvement
The job requires a proactive approach to identifying opportunities for improvement. Be ready to share your thoughts on how you would enhance operational efficiency and controls. Showing that you’re passionate about making things better will resonate well with interviewers.
