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- Tasks: Provide compassionate support to employees facing personal challenges and promote wellbeing initiatives.
- Company: Marlborough Highways, a company that values people and community.
- Benefits: Flexible part-time hours, 24/7 GP service, free gym access, and paid volunteer days.
- Why this job: Make a real difference in people's lives while promoting a positive workplace culture.
- Qualifications: Experience in support roles and strong interpersonal skills required.
- Other info: Join a diverse team committed to inclusivity and employee wellbeing.
The predicted salary is between 30000 - 40000 £ per year.
Here at Marlborough Highways we are looking for the perfect person to fill our newly created part time role, Employee Support and Wellbeing Advisor. This role will provide confidential and compassionate support to employees in matters relating to their personal lives. This includes guidance, signposting, and practical support around areas such as housing, financial pressures, bereavement, family challenges, stress, anxiety, and general life difficulties. The role exists to support the whole person — helping employees navigate personal challenges so they feel supported, valued, and able to thrive both personally and professionally. This position is distinct from HR and does not deal with workplace investigations, performance management, or disciplinary matters. The role will be part time, around 25 hours, however we are flexible and willing to work with the right candidate to determine exact amount of hours and the working pattern.
Responsibilities
- Provide confidential one-to-one support to employees experiencing personal challenges
- Offer guidance, active listening, and appropriate signposting to external services or professional support as well as working with employees to develop practical and manageable action plans
- Maintain appropriate records while ensuring strict confidentiality
- Recognise safeguarding concerns and escalate appropriately where necessary
- Provide coaching and support to operational managers / line managers to build confidence and knowledge on how to support employee wellbeing.
Proactive Wellbeing Initiatives
- Develop and deliver initiatives that promote positive wellbeing across the organisation
- Organise awareness campaigns (e.g. financial wellbeing, mental health, family support resources)
- Create and share helpful resources, toolkits, and information guides
- Identify emerging themes or common challenges and recommend supportive initiatives
Collaboration & Boundaries
- Work closely with HR while maintaining clear boundaries between personal-life support and workplace matters
- Signpost employees to HR where issues relate to employment policies or workplace concerns
- Liaise with external partners, charities, or support services where appropriate
- Help embed a culture of openness, compassion, and emotional wellbeing
Skills, Knowledge and Expertise
- Experience in support, advisory, wellbeing, pastoral care, or similar roles essential
- Strong interpersonal and listening skills
- Ability to build trust and handle sensitive matters with discretion
- Knowledge of wellbeing, mental health, financial hardship, or community support resources
- Calm, empathetic, and non-judgemental approach
- Ability to manage boundaries appropriately
Benefits and Our Values
Our Benefits
- Access to 24/7 GP Service
- Accident and Life Cover
- Annual and Month Employee Awards
- Training and Development Opportunities
- Death in Service Cover
- Private Pension
- Free on site Parking
- Free lunch made by our on site chef
- Free use of our on site gym
- Two Paid Volunteer days per year
Our Values
- We know people matter: We respect, care and invest in our people, the communities in which we work and our common future.
- We are open, honest and above all fair. We take pride in everything we do: We speak positively, deliver quality, act safely. Always.
- We have spirit: We promote a positive atmosphere and energy, through inclusivity, brilliant team working and friendships. Driving success so we all win.
- We are bold: We are confident, optimistic and trust in our ability. We look forward and are excited about our progressive future.
Marlborough Highways is an equal opportunities employer that celebrates difference. We are committed to creating a diverse and inclusive workplace that represents a variety of backgrounds, perspectives and skills. We promote a culture of respect and fairness for all employees and are committed to providing equal access to employment opportunities for everyone. If you feel you could benefit from any adjustments or accommodations during the recruitment process, please let us know and we will be happy to support you.
Employee Support and Wellbeing Advisor employer: Marlborough Highways
Contact Detail:
Marlborough Highways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Support and Wellbeing Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the lookout for roles like the Employee Support and Wellbeing Advisor. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions related to employee support and wellbeing, and think about how your experiences align with the role. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show your passion for wellbeing! During interviews, share specific examples of how you've supported others in challenging situations. This will demonstrate your empathy and commitment to helping employees thrive, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Employee Support and Wellbeing Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Employee Support and Wellbeing Advisor role. Highlight your relevant skills and experiences that align with the responsibilities mentioned in the job description.
Show Your Passion: We love seeing candidates who are genuinely passionate about supporting others. Share any personal stories or motivations that drive you to help people navigate their challenges.
Apply Through Our Website: To make sure your application gets to us smoothly, please apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right hands!
How to prepare for a job interview at Marlborough Highways
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Employee Support and Wellbeing Advisor role. Familiarise yourself with the responsibilities and the skills required, especially around providing confidential support and understanding wellbeing initiatives. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've successfully supported someone through a personal challenge. Highlight your active listening skills and how you’ve helped others navigate difficult situations, as this will demonstrate your suitability for the position.
✨Prepare Questions About Their Values
Marlborough Highways places a strong emphasis on values like respect, care, and inclusivity. Prepare thoughtful questions that show you’re aligned with these values. For instance, ask about their current wellbeing initiatives or how they foster a culture of openness within the team.
✨Practice Confidentiality Scenarios
Since confidentiality is crucial in this role, think of scenarios where you had to handle sensitive information. Be ready to discuss how you would maintain confidentiality while providing support, and how you would recognise and escalate safeguarding concerns appropriately.