Operations Manager

The Operations Manager is a key leadership position that will be responsible for the successful delivery of multiple London based Contracts. The role requires the management and leadership of a multi-disciplinary team to include project managers, supervisors, operatives and administrators delivering the following services:

• Reactive maintenance
• Winter maintenance
• Gully cleansing
• Emergency response
• Planned maintenance
• Capital schemes
• Structures maintenance and improvement

The role requires excellent operational knowledge of Term Maintenance Contracts with strong financial and commercial acumen. The post holder will ensure a culture of continuous improvement and collaboration, ensuring the business meets and exceeds contractual, regulatory, and quality standards, while delivering tangible improvements in efficiency, and client satisfaction.

Key Responsibilities

• Embed our Safe Delivery Vision that ensures our people consider safety, time, quality and budget collectively and equally rather than focusing on individual elements.
• Safety: Every decision prioritises personal and public safety.
• Time: Allocate sufficient time to recognise hazards and avoid rushed work.
• Quality: Deliver defect‑free work and maintain customer satisfaction.
• Budget: Operate efficiently, minimise waste, and achieve financial performance targets.
• Build strong and collaborative relationships, enhancing the reputation of Marlborough Highways.
• Understand the key delivery model of the contract, ensuring all requirements are met or exceeded.
• Support structured training plans and career progression initiatives for the contract team.
• Attend monthly internal and external contract meetings and deliver progress updates.
• Understand and manage compliance with company procedures and policies, and monitor them.
• Be able to manage both directly employed resource and supply chain resource appropriately.
• Financially responsible for forecasting, monthly cost/value reconciliation reports and cash forecast and collection of the contract.

Skills, Knowledge and Expertise

• Significant experience in a construction/civil engineering management role with budget responsibility of £30M/year across multiple Contracts.
• Excellent operational knowledge of Term Maintenance Contracts and strong financial and commercial acumen.
• Excellent communication, negotiation, and influencing skills.
• SMSTS.
• Temporary works coordinator.
• Full driving license.

Benefits and Our Values

• Access to 24/7 GP Service.
• Car Allowance
• 33 days annual leave allowance including bank holidays
• AXA Healthcare Accident and Life Cover
• Annual and Monthly Employee Awards
• Training and Development Opportunities
• Death in Service Cover
• Private Pension
• Free on site Parking
• Two Paid Volunteer days per year

We know people matter: We respect, care and invest in our people, the communities in which we work and our common future. We are open, honest and above all fair. We take pride in everything we do: We speak positively, deliver quality, act safely. Always. We have spirit: We promote a positive atmosphere and energy, through inclusivity, brilliant team working and friendships. Driving success so we all win. We are bold: We are confident, optimistic and trust in our ability. We look forward and are excited about our progressive future.

Marlborough Highways is an equal opportunities employer that celebrates difference. We are committed to creating a diverse and inclusive workplace that represents a variety of backgrounds, perspectives, and skills. We promote a culture of respect and fairness for all employees and are committed to providing equal access to employment opportunities for everyone. If you feel you could benefit from any adjustments or accommodations during the recruitment process, please let us know and we will be happy to support you.