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- Tasks: Be the friendly face of our office, managing calls and welcoming visitors.
- Company: Join Marlborough Highways, a supportive team in Chelmsford.
- Benefits: Enjoy free lunch, gym access, and health perks.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Perfect for those who love customer service and teamwork.
- Qualifications: Strong communication skills and a proactive attitude are key.
The predicted salary is between 22000 - 26000 £ per year.
Here at Marlborough Highways we are looking for a friendly, professional, and reliable Receptionist to join our team. As the first point of contact for visitors and callers, you will play a key role in creating a positive and welcoming experience while ensuring the smooth day-to-day running of reception. This is a varied role that requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a busy environment. You will work closely with the wider reception team and be expected to provide support during busy periods, including covering annual leave and assisting with shift flexibility when required. The standard working hours are 9:00am – 5:00pm, Monday to Friday. Flexibility is important, as extended hours (7:00am – 5:00pm) will occasionally be required to cover holidays, with additional hours paid accordingly. This is a great opportunity for someone who enjoys working as part of a team, takes pride in delivering excellent customer service, and is looking to grow within a supportive environment.
Key Responsibilities
- Be the first point of contact for all customers and visitors to our Chelmsford Head office site
- Answer all reception calls, ensuring calls are transferred to the correct person and any customer complaints are dealt with appropriately and escalated when needed
- Answer all callouts for contracts across the business. Ensure the call is reported to the contract manager/supervisor, recorded appropriately, and closed off when completed
- Goods receive all delivery notes
- Open all post on the day it comes into the office and ensure it is scanned and uploaded to Docuware and distributed to the correct person. All post must be scanned, indexed, and tasked
- Set up job numbers on the system as and when required
- Receive all deliveries and parcels into the office and ensure they are signed for and given to the appropriate person. If appropriate, ensure parcels are stored securely if they cannot be delivered
- Manage the room booking system for head office
- Order all stationary, tea, coffee and sugar for the office and make teas and coffees for guests
- Responsible for issuing the weekly menu options and liaising with the chef
- Provide occasional general admin duties for the EA team if requested.
Skills, Knowledge and Expertise
- The ideal candidate will have a friendly and approachable demeanour, with an eagerness to go the extra mile to assist both internal and external stakeholders
- Strong administrative skills, with high levels of accuracy and attention to detail
- Experience of working in an administrative role, dealing with sensitive information would be ideal
- Proactive approach to work, taking the initiative to ensure tasks are completed
- Excellent communication skills, with experience of dealing with customers effectively (including managing complaints)
Our Benefits and Values
- Healthshield Cashback Scheme
- Access to 24HR GP Online
- Employee Assistance Programme
- Employee Recognition and Reward Scheme
- Access to our private gym
- Free lunch provided by our in house chef
- Free on site parking
Receptionist in Chelmsford employer: Marlborough Highways Ltd
Contact Detail:
Marlborough Highways Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Chelmsford
✨Tip Number 1
Make sure to research Marlborough Highways before your interview. Knowing about their values and what they do will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact, so being friendly and professional is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your capability to handle the busy environment at the reception.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Marlborough Highways.
We think you need these skills to ace Receptionist in Chelmsford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can create a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your strong communication skills and attention to detail, as these are key for the Receptionist role. Show us how your experience aligns with what we're looking for!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences. We want to see your qualifications without wading through too much text.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Marlborough Highways Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at Marlborough Highways. Familiarise yourself with their key tasks, like managing calls and handling deliveries, so you can confidently discuss how your skills align with their needs.
✨Show Off Your Communication Skills
As a Receptionist, strong communication is crucial. Prepare examples of how you've effectively dealt with customers or managed complaints in the past. This will demonstrate your ability to create a positive experience for visitors and callers.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is key. Bring up specific instances where your meticulous nature has helped you succeed in previous roles, whether it’s managing schedules or ensuring accurate documentation. This will show that you take pride in your work.
✨Be Ready for Flexibility Questions
Since the job requires flexibility with hours, be prepared to discuss your availability and willingness to adapt. Highlight any past experiences where you’ve successfully managed changing schedules or stepped in during busy periods to support your team.