At a Glance
- Tasks: Analyse performance data and create insightful reports for clients and internal teams.
- Company: Join a dynamic team at Marlborough Highways, committed to inclusivity and excellence.
- Benefits: Enjoy free lunches, gym access, and 24/7 GP services, plus training opportunities.
- Other info: Be part of a supportive culture that values diversity and teamwork.
- Why this job: Make a real impact by turning complex data into clear insights that drive success.
- Qualifications: Strong analytical skills and advanced Excel knowledge are essential.
The predicted salary is between 30000 - 32000 £ per year.
In this role, you will play a key part in ensuring both client-facing and internal reporting is delivered accurately and on time. Working across multiple contracts and closely with internal teams, clients, and external stakeholders, you will produce high-quality reports that provide clear insight into operational performance. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys turning complex performance data into meaningful reporting that supports business success.
Key Responsibilities
- Client Monthly Performance Reporting (externally focused)
- Produce client-facing monthly performance reports, showing how we have performed against the KPIs outlined in the contract. This involves downloading data from the client’s asset management system, analysing it, and folding in further evidence from operational supervisors and various operational supporting teams.
- Ensure reports accurately evidence contractual compliance and KPI performance.
- Deliver the weekly engagement cycle with operational delivery teams to understand performance trends and mitigations ahead of monthly reporting. This can extend to providing weekly look-ahead reports to help supervisors programme their works.
- Attend client meetings on a monthly, quarterly and annual basis.
- Contract Performance Reviews (CPR) (internally focused)
- Produce Contract Performance Review (CPR) reports which the directors use to assess the performance of contracts and the operations managers who lead them.
- Pull together CPR reports end-to-end, including: Collating performance data from multiple source teams and systems. Personally preparing and inputting selected datasets where required.
- Ensuring outputs are formatted, quality-checked, and suitable for senior internal review.
- Ensure CPR reports clearly support Board-level decision-making through insight, clarity, and consistency.
- Stakeholder Engagement
- Foster strong working relationships with operational teams especially operational supervisor senior management, and clients.
- Translate complex performance data into clear messages suitable for different audiences.
- Support operational and senior leaders by providing timely insight into performance risks and trends.
Skills, Knowledge and Expertise
Essential
- Able to analyse bulk data sets through the application of logic and analysis measures.
- Advanced IT skills, particularly rule-based analysis systems such as Microsoft Excel.
- Demonstrable ability to manage multiple concurrent deadlines and competing priorities.
- Able to form good working relationships with a wide range of operational supervisors from across the company.
- Comfortable working hands-on with data at the same time as developing relationships with key stakeholders.
- Highly organised, detail-focused, and committed to producing high-quality outputs.
Desirable
- Performance management experience, ideally within highways term maintenance or a similar operational environment.
- Conceptual understanding of XLOOKUP, IF, pivot tables and charts in Excel.
- Understanding of KPI-based contractual performance and evidence requirements.
- Experience working with asset management or performance reporting systems such as Symology and Confirm would be beneficial.
- Familiarity with MoSCoW prioritisation or similar workload management frameworks.
Benefits and Our Values
Our Benefits
- Access to 24/7 GP Service
- Accident and Life Cover
- Annual and Month Employee Awards
- Training and Development Opportunities
- Death in Service Cover
- Private Pension
- Free on site Parking
- Free lunch made by our on site chef
- Free use of our on site gym
- Two Paid Volunteer days per year
Our Values
- We know people matter - We respect, care, and invest in our people, the communities in which we work and our common future.
- We are open. We are honest. We are fair.
- Pride - We take pride in everything we do. We speak positively. Deliver quality. Act safely. Always.
- Spirit - We have spirit. We promote a positive atmosphere and energy. We are inclusive. We have brilliant team working and friendships. Driving success so we all win.
- Bold - We are bold. We are confident, optimistic and trust in our ability. We look forward and are excited about our progressive future.
Marlborough Highways is an equal opportunities employer that celebrates difference. We are committed to creating a diverse and inclusive workplace that represents a variety of backgrounds, perspectives and skills. We promote a culture of respect and fairness for all employees and are committed to providing equal access to employment opportunities for everyone. If you feel you could benefit from any adjustments or accommodations during the recruitment process, please let us know and we will be happy to support you.
Performance Analyst in Chelmsford employer: Marlborough Highways Ltd
Marlborough Highways is an exceptional employer located in Chelmsford, offering a vibrant work culture that prioritises employee well-being and development. With benefits such as free lunches, on-site gym access, and comprehensive training opportunities, we foster a supportive environment where employees can thrive and grow. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Analyst in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Think about how you can turn complex data into clear insights, just like you would in the role of a Performance Analyst.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Performance Analyst role. We love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Performance Analyst in Chelmsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Performance Analyst role. Highlight your experience with data analysis and reporting, and show how your skills align with our needs. We want to see how you can contribute to our team!
Showcase Your Data Skills:Since this role involves a lot of data handling, don’t shy away from showcasing your advanced IT skills, especially in Excel. Mention any specific tools or techniques you’ve used, like XLOOKUP or pivot tables, to impress us right off the bat.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured information that’s easy to digest. Remember, you’ll be turning complex data into meaningful reports, so show us you can do that in your application too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Marlborough Highways Ltd
✨Know Your Data
As a Performance Analyst, you'll be working with complex data sets. Make sure you brush up on your analytical skills and get comfortable with tools like Excel. Familiarise yourself with concepts like XLOOKUP and pivot tables, as these will likely come up during the interview.
✨Understand the Role
Dive deep into the job description and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with producing client-facing reports and managing multiple deadlines. Show them you know what it takes to deliver high-quality outputs.
✨Engage with Stakeholders
This role involves a lot of interaction with clients and internal teams. Think of examples from your past where you've successfully built relationships or communicated complex information clearly. Being able to translate data into actionable insights is crucial.
✨Show Your Organisational Skills
With multiple contracts and deadlines, organisation is key. Prepare to share how you manage competing priorities and ensure timely delivery of reports. Highlight any tools or methods you use to stay organised and focused in a fast-paced environment.
