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- Tasks: Lead and grow a dynamic Customer Success team while ensuring customer satisfaction.
- Company: MarktoMarket is the go-to platform for SME data, trusted by advisers for accurate insights.
- Benefits: Enjoy hybrid working, 34 days holiday, private health insurance, and monthly company lunches.
- Why this job: Join a high-impact team and build lasting customer relationships in a supportive environment.
- Qualifications: Experience in Customer Success and line management, ideally in B2B or financial services.
- Other info: This role offers a chance to step up in your career with a leading data company.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a driven leader to lead up our Customer Success function. This is a permanent role, managing a team of four and playing a critical part in delivering value to our growing customer base.
MarktoMarket is the gold standard for SME data. Our platform helps advisers discover their next deal with unmatched accuracy, coverage and insight. Our clients trust us to provide the data they need to move quickly and confidently.
For this role, we're inclined toward an experienced hire, but we're open to someone who is ready to take the next big step in their career. If you're excited by the prospect of building customer relationships that last - and growing a high impact team while you're at it - we'd love to hear from you.
Responsibilities include:- Lead and grow Customer Success - coach, support and line-manage a team of four CS professionals.
- Ensure customers are successfully onboarded, supported and educated - driving their satisfaction, adoption and success.
- Collaborating with others, shape and execute strategies to retain and grow accounts.
- Own relationships with key accounts where required.
- Recruit and onboard new team members as the business scales.
This role best suits someone with most of the following:
- Customer Success experience, ideally in a complex B2B product offering.
- Line management experience, ideally in a customer success context.
- Experience of financial services or data businesses a big plus - especially Corporate Finance, Private Equity or Accountancy.
- Detail orientated with strong problem solving skills.
- Salary - dependent on experience.
- Based in central Edinburgh (CodeBase) - Hybrid and flexible working arrangements work for us.
- 37.5 hours a week.
- 34 days annual paid holiday (including bank holidays).
- Monthly paid for company-wide lunches.
- Private health insurance.
- Heka well-being allowance.
Head of Customer Success employer: MarktoMarket
Contact Detail:
MarktoMarket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Familiarise yourself with the latest trends in Customer Success, especially within B2B environments. Understanding how successful companies manage customer relationships can give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the Customer Success field, particularly those with experience in financial services or data businesses. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven customer satisfaction and team performance.
✨Tip Number 4
Research MarktoMarket thoroughly, including their platform and client base. Being able to articulate how your skills align with their mission will demonstrate your genuine interest in the role.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly in B2B environments. Emphasise any line management roles and specific achievements that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building customer relationships and your vision for the Customer Success function. Mention how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Highlight skills that are crucial for this role, such as problem-solving, attention to detail, and experience in financial services or data businesses. Use specific examples to illustrate how you've successfully applied these skills in previous roles.
Prepare for Potential Questions: Anticipate questions related to team management, customer onboarding strategies, and account retention. Prepare thoughtful responses that reflect your experience and approach to these challenges.
How to prepare for a job interview at MarktoMarket
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and supported team members in the past.
✨Demonstrate Customer-Centric Thinking
Highlight your experience in ensuring customer satisfaction and success. Share specific instances where you have improved customer onboarding or engagement, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of scenarios where you've had to retain or grow accounts, and be ready to explain your thought process and outcomes.
✨Research the Company and Its Clients
Familiarise yourself with MarktoMarket's offerings and their client base. Understanding their position in the financial services sector will help you tailor your responses and demonstrate your genuine interest in the role.
