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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and enhance the shopping experience.
- Company: A leading UK retailer known for its commitment to customer-first values.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a key player in transforming retail with digital tools and exceptional service.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic retail environment with plenty of room for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A leading UK retailer is seeking a passionate Shift Lead to join their team in Wilmslow. You will become a champion of customer service, utilizing digital tools to enhance the shopping experience.
Responsibilities include:
- Managing tasks
- Coaching colleagues
- Maintaining operational excellence
The ideal candidate should possess strong communication skills and a digital mindset, along with the flexibility to adapt to a dynamic retail environment. Join us to help deliver an exceptional shopping experience!
Shift Lead – Fashion & Home: Customer-First & Digital in Wilmslow employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead – Fashion & Home: Customer-First & Digital in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your digital skills! During interviews, share examples of how you've used tech to improve customer experiences. It’ll show you’re the perfect fit for a digital-savvy role.
✨Tip Number 3
Be ready to adapt! Retail is fast-paced, so prepare to discuss how you handle change. Share stories that highlight your flexibility and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shift Lead – Fashion & Home: Customer-First & Digital in Wilmslow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create a great experience for customers in the past.
Highlight Your Digital Skills: Since we're all about enhancing the shopping experience with digital tools, make sure to mention any relevant tech skills or experiences you have. Whether it's using retail software or social media, we want to see how you can bring a digital mindset to the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the Shift Lead position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Company Inside Out
Before your interview, make sure to research the retailer thoroughly. Understand their values, mission, and recent initiatives, especially in customer service and digital tools. This will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you used digital tools to enhance their experience. This will demonstrate your passion for customer service and your ability to adapt to a digital-first approach.
✨Demonstrate Leadership Qualities
As a Shift Lead, you'll be expected to coach and manage colleagues. Think of specific instances where you've successfully led a team or resolved conflicts. Be ready to discuss your leadership style and how you motivate others to achieve operational excellence.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to retail challenges. Practice responding to scenarios about managing busy shifts or handling difficult customers. This will show your problem-solving skills and flexibility in a dynamic environment.
