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For Companies At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment while using digital tools.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a team that values customer satisfaction and teamwork.
- Qualifications: Must be digitally savvy and able to thrive under pressure.
- Other info: Great opportunity for those looking to develop skills in a busy café setting.
The predicted salary is between 10 - 12 £ per hour.
Working Pattern
- Week 1
- Monday: 10:00 - 16:30
- Tuesday: 10:00 - 16:30
- Wednesday: 10:00 - 16:30
- Friday: 10:00 - 16:30
- Saturday: 10:00 - 16:30
- Sunday: 08:30 - 15:00
- Monday: 08:30 - 15:00
- Wednesday: 08:30 - 15:00
- Thursday: 08:30 - 15:00
- Friday: 08:30 - 15:00
Purpose
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You'll adapt quickly, working where needed with pace. It's intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Café Service Specialist: Fast, Five-Star, Digital in Wakefield employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Service Specialist: Fast, Five-Star, Digital in Wakefield
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the digital tools we use. This way, you can confidently recommend items and handle orders like a pro, making a great impression on both customers and your future team.
✨Tip Number 2
Practice your pace! The café can get hectic, so try simulating busy periods with friends or family. This will help you stay calm under pressure and ensure you deliver that five-star service we’re known for.
✨Tip Number 3
Show off your teamwork skills! During interviews or networking, share examples of how you've supported colleagues in the past. We love a candidate who values collaboration and can contribute to our high-performance culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our M&S Café family right from the start!
We think you need these skills to ace Café Service Specialist: Fast, Five-Star, Digital in Wakefield
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for delivering five-star service shine through. We want to see that you genuinely care about making customers happy and can handle the fast-paced environment of our café.
Be Digital Savvy: Since being digitally confident is key for this role, highlight any experience you have with digital tools or platforms. We love candidates who can adapt quickly and use technology to enhance customer experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Show us how your background aligns with our needs, especially around teamwork and efficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Café Inside Out
Before the interview, make sure you’re familiar with M&S Café’s offerings and values. Research their menu, understand their commitment to quality service, and be ready to discuss how you can contribute to that five-star experience.
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, prepare to demonstrate your familiarity with digital tools. Think of examples where you've used technology to enhance customer service or streamline processes in previous jobs.
✨Emphasise Teamwork and Flexibility
This role requires a strong team player who can adapt quickly. Be ready to share specific examples of how you’ve worked effectively in a team and handled high-pressure situations while maintaining a positive attitude.
✨Prepare for Customer Scenarios
Anticipate questions about how you would handle various customer interactions. Think about how you would engage with customers, recommend products, and resolve any issues while keeping the café running smoothly.