Tribe Architect - Customer

What you’ll do

Define and deliver the Tribe’s architecture vision, set the roadmap, target states, and technical direction that align with business strategy, ensuring simplification, scalability, and cost optimisation.

Lead and inspire technical teams, guide solution architects and engineers, mentor future talent, and foster a high‑performing, collaborative, and inclusive architecture community.

Shape technology choices and standards, drive vendor and tooling decisions, set architecture principles and patterns, and ensure solutions align with enterprise models, policies, and compliance requirements.

Partner with business and product leaders, translate business outcomes into actionable architecture, influence priorities, and co‑create executable plans that bring value to customers and colleagues.

Safeguard and optimise the landscape, ensure security, reliability, lifecycle management, and continuous improvement, while driving innovation and measurable business impact.

Who you are

Domain experience covering online browse and checkout experience underpinned by a flexible decoupled microservices architecture.

Proven architecture expertise, significant experience in solution architecture, with recent hands‑on delivery of large‑scale digital transformation using Agile ways of working.

Technical leadership at scale, deep knowledge of architectural patterns, integration, platforms, and modern engineering practices, with the ability to evaluate and apply emerging technologies.

Strategic influence, experienced in aligning technology, people, and process change to business objectives, with strong commercial acumen and a track record of driving enterprise‑wide outcomes.

Collaboration and communication, exceptional stakeholder engagement skills, able to build consensus across complex environments and inspire cross‑functional teams.

Risk, compliance & change expertise, skilled at balancing innovation with governance, managing risk, and leading change through Agile and enterprise architecture frameworks.

What’s in it for you

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.

Competitive holiday entitlement with the potential to buy extra holiday days!

Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

A generous Defined Contribution Pension Scheme and Life Assurance.

A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.

Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.