At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and digital tools.
- Why this job: Be a fashion ambassador and help customers find their perfect style.
- Qualifications: Passion for fashion and strong customer service skills required.
The predicted salary is between 10 - 12 £ per hour.
Schedule:
- Week 1
- Monday: 08:00 - 13:00
- Wednesday: 08:00 - 13:00
- Friday: 14:30 - 19:30
- Saturday: 07:00 - 13:00
- Week 2
- Sunday: 08:00 - 14:00
- Wednesday: 14:30 - 19:30
- Thursday: 08:00 - 13:00
- Friday: 08:00 - 13:00
Overview:
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job - it's a role for people who love pace, want to work hard and play their part in delivering our transformation. We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who's ready to serve our customers and sell our latest fashion items.
Responsibilities:
- At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
- Efficiency and effectiveness are non-negotiable. You'll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
- Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
- Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.
Fast-Paced Fashion & Customer Service Assistant in Tewkesbury employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and innovation. Our Fashion, Home & Beauty section not only provides opportunities for personal growth and development but also fosters a dynamic environment where employees can express their passion for fashion while delivering outstanding customer service. With flexible scheduling and a commitment to employee well-being, M&S is the perfect place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Fast-Paced Fashion & Customer Service Assistant in Tewkesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their fashion-forward family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle busy situations with a smile. Role-playing with a friend can help you feel more confident when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Show off your fashion knowledge! Be ready to discuss current trends and how you would help customers find the perfect outfit. This is your chance to prove you’re not just a fan of fashion but also someone who can drive sales and enhance the customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools that are key to M&S's transformation in retail.
We think you need these skills to ace Fast-Paced Fashion & Customer Service Assistant in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Share any relevant experiences or interests that show you’re not just looking for a job, but you genuinely want to be part of the fashion world.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond for customers in the past. Use specific examples to illustrate your ability to deliver five-star service, especially in fast-paced environments.
Be Digital Savvy:Since we’re all about using digital tools to enhance the customer experience, mention any tech skills you have. Whether it’s using apps or in-store devices, showing that you’re comfortable with technology will give you an edge!
Tailor Your Application:Don’t just send out the same application everywhere. Take the time to tailor your CV and cover letter to M&S. Mention our values and how you align with them. It shows us you’re serious about joining our team!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion
Brush up on the latest fashion trends and M&S's current offerings. Being able to discuss popular styles or recent collections will show your passion for fashion and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about delivering that five-star service.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools like apps and in-store devices. Be ready to discuss how you’ve used technology to enhance customer experiences in previous roles, as being digitally savvy is key for this position.
✨Emphasise Teamwork and Flexibility
Retail can be hectic, so highlight your ability to work well in a team and adapt to changing situations. Share stories that showcase your resilience and how you’ve supported colleagues during busy times.
