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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store profitability.
- Company: Join a well-known retail brand committed to growth and innovation.
- Benefits: Competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Exciting opportunity for personal growth in a fast-paced retail setting.
The predicted salary is between 30000 - 42000 £ per year.
Purpose
Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensure the delivery of a customer focused service proposition through the team that delights our customers.
Key Accountabilities
- Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's.
- Supports the delivery and embedding of the business transformation plan and change initiatives for their area.
- Delivers great standards and service by setting clear expectations with store colleagues.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Deliver brilliant basics through the team.
- Seeks customer feedback and takes action to deliver improvement.
- Uses data and insight to improve customer instore experience, improve the operation and drive performance.
- Support the delivery of Plan A.
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver all line management activities in line with company process and policy.
- Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
- Deliver operational excellence to maximise product availability, minimise stock and cash loss.
- Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
- Maintain a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Technical Skills/Experience
- Ability to lead a team to deliver excellent customer service and KPI's across the store.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
- Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good working knowledge of VM principles.
- Good level of digital capability and an understanding and use of all systems.
- Good knowledge of the legal requirements across their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
- The ability to have difficult conversations with effective resolutions with colleagues.
- Good communicator and listener who will inspire, share their knowledge and best practices with others.
- Ability to plan and review across the week and the month.
- Ability to deliver under pressure demonstrating resilience.
- Ability to build and maintain relationships with key stakeholders across the store and region.
- Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact and results.
- Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
- Takes ownership and accountability for the success of their team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
- Uses customer feedback and market trends to guide teams' work.
- Helps teams understand information and business messages by actively seeking out opinions and asking questions.
- Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
Team Manager - Cafe - Aberdeen Union Square employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Cafe - Aberdeen Union Square
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role, especially around customer service and team leadership, as these are key for the Team Manager position.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Ask about their approach to team development or how they measure success in the store. This shows you're thinking about the bigger picture and how you can contribute.
✨Tip Number 4
After the interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role!
We think you need these skills to ace Team Manager - Cafe - Aberdeen Union Square
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Manager role. Highlight your experience in leading teams, delivering excellent customer service, and achieving KPIs. We want to see how your skills align with our goals!
Showcase Your Leadership Skills: In your application, emphasise your ability to coach and develop talent within a team. Share examples of how you've inspired others and created a positive culture. We love seeing candidates who can lead by example!
Be Data-Driven: Mention any experience you have with using data to drive performance and improve customer experiences. We value candidates who can leverage insights to make informed decisions and enhance store operations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Before the interview, make sure you’re familiar with the retail plan and key performance indicators (KPIs) for the role. Research the company’s values and how they align with your own. This will help you demonstrate that you understand what it takes to drive profitability and deliver excellent customer service.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and how you've successfully developed talent in previous roles. Prepare examples of how you've motivated colleagues and created a positive culture. This is your chance to show that you can inspire others and manage performance effectively.
✨Customer Focus is Key
Think about how you can enhance the customer experience. Be prepared to share specific examples of how you’ve used customer feedback to improve service or operations. Highlighting your commitment to delivering a customer-focused service proposition will resonate well with the interviewers.
✨Embrace Change and Adaptability
The ability to lead teams through change is crucial. Share experiences where you’ve successfully managed change initiatives or adapted to new processes. Show that you have a growth mindset and can help others navigate transitions smoothly, which is essential for this role.
