At a Glance
- Tasks: Lead the team to ensure a well-prepared sales floor and efficient operations.
- Company: Join a leading fashion, home, and beauty outlet in Swindon.
- Benefits: Competitive pay, flexible hours, and a vibrant team atmosphere.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 20790 - 25410 £ per year.
Work Pattern
- Week 1
- Sunday: 09:30 - 17:30
- Wednesday: 07:00 - 15:00
- Friday: 07:00 - 15:00
- Week 2
- Wednesday: 12:30 - 20:30
- Friday: 07:00 - 15:00
- Saturday: 12:30 - 20:30
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?
Shift Lead - Fashion, Home & Beauty - Swindon Outlet employer: MARKS&SPENCER
Marks & Spencer is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a hybrid working environment. Join us to be part of a team that values your contributions and supports your professional development while working on cutting-edge technology in a well-respected UK brand.
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Swindon Outlet
Problem-Solving Skills
Communication Skills
Customer Service
Adaptability
Attention to Detail
Time Management
Teamwork
