At a Glance
- Tasks: Lead a dynamic store team to deliver exceptional retail experiences and drive performance.
- Company: Join M&S, a vibrant and inclusive retail leader committed to quality and service.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and extensive training opportunities.
- Other info: Be part of a diverse team that values your unique contributions and supports your growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven leadership experience in retail with strong communication and digital skills.
The predicted salary is between 40000 - 50000 £ per year.
What you’ll do:
- Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.
- Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
- Own the change agenda landing transformation initiatives with clarity, urgency and pace.
- Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
- Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
- Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
- Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
- Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are:
- A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
- Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
- A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
- Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
- Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
- Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
What’s in it for you:
- Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day.
- We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.
Benefits:
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to wellbeing support for all colleagues, including 24/7 Virtual GP and PAM Assist.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Equality and Diversity:
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.
Store Manager - Large Format - Merry Hill employer: MARKS&SPENCER
Joining M&S as a Store Manager in Merry Hill means becoming part of a vibrant and inclusive team dedicated to delivering exceptional quality and service. With a strong focus on employee development, you will benefit from tailored training programmes, competitive perks, and a culture that values diversity and collaboration. Enjoy a generous colleague discount, flexible holiday options, and comprehensive wellbeing support, all while leading a high-performance store that prioritises both customer satisfaction and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Large Format - Merry Hill
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led teams, tackled challenges, and driven results. Be ready to share how you’ve built high-performance cultures and made tough decisions.
✨Tip Number 3
Show off your data skills! Be prepared to discuss how you've used data to make decisions in the past. M&S loves a candidate who can confidently use insights to drive performance and improve service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family and ready to bring the magic!
We think you need these skills to ace Store Manager - Large Format - Merry Hill
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading large teams. We want to see how you've driven performance and created a high-performance culture in your previous roles.
Be Clear and Direct:Use straightforward language to communicate your ideas. We appreciate clarity, so don’t shy away from making tough calls in your examples. Show us how you’ve effectively communicated with your team and held them accountable.
Data-Driven Decisions Matter:Mention specific instances where you've used data to make decisions that improved store performance. We love candidates who can confidently use digital tools and insights to drive results, so let that shine through in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at M&S.
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Numbers
As a Store Manager, you'll need to be comfortable with data and insights. Before your interview, brush up on key performance metrics relevant to retail, such as sales figures, conversion rates, and customer satisfaction scores. Be ready to discuss how you've used data in the past to drive decisions and improve store performance.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead large teams. Prepare stories that demonstrate how you've built a high-performance culture, coached managers, and managed change effectively. Make sure to convey your communication style and how you inspire your team.
✨Emphasise Customer Experience
The customer journey is crucial in retail. Be prepared to discuss how you've created exceptional customer experiences in previous roles. Think about specific initiatives you've implemented that improved service standards or visual merchandising, and how these contributed to overall sales and customer loyalty.
✨Be Ready for Tough Questions
Expect questions that challenge your decision-making and resilience. Prepare for scenarios where you had to make tough calls or manage conflicts within your team. Show that you can balance the big picture with attention to detail, and articulate how you set expectations and hold your team accountable.
