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- Tasks: Assist customers with travel money needs and provide exceptional service.
- Company: Join M&S, a trusted name in retail with a focus on customer experience.
- Benefits: Flexible hours, team support, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and excellence.
- Why this job: Be the go-to expert for customers and help them prepare for their adventures.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Sunday 14:00–18:00
- Wednesday 14:30–18:30
- Friday 14:30–18:30
Join our team in Travel Money - the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You'll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless. Being digitally confident is essential. You'll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
Accuracy and compliance are key. You'll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business. At M&S, customers come first. You'll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
Teamwork matters. You'll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others. Flexibility is vital. You'll adapt quickly to store priorities, work at pace, and maintain 'best in town' standards in presentation, availability, and service.
If you're curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Stirling employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Stirling
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect with the team during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to stay calm under pressure and deliver brilliant service. Role-playing with a friend can really help!
✨Tip Number 3
Be ready to demonstrate your digital confidence. Familiarise yourself with common tools used in retail transactions, as being tech-savvy is key for this role. Show them you can handle it all with ease!
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you've supported colleagues in the past. M&S values collaboration, so showing you can work well with others will set you apart.
We think you need these skills to ace Customer Assistant - Travel Money - Stirling
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with people.
Be Specific About Your Skills: Make sure to highlight your relevant skills, especially those related to accuracy and digital confidence. We love seeing examples of how you've used these skills in past roles or experiences.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Customer Assistant role by mentioning specific aspects of the job description that excite you. Show us why you’re the perfect fit for our Travel Money team.
Apply Through Our Website: We encourage you to apply through our website for a smooth process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Make sure you understand the Travel Money services and products inside out. Familiarise yourself with current exchange rates and any promotions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you helped someone or turned a negative experience into a positive one.
✨Demonstrate Digital Confidence
As you'll be using digital tools for transactions, practice using similar systems if possible. Be prepared to discuss your experience with technology and how you can quickly adapt to new tools, as this is crucial for the role.
✨Emphasise Teamwork
This position requires collaboration with colleagues, so think of times when you've worked well in a team. Highlight your ability to support others and share knowledge, as this will show that you're a team player who can contribute to a positive work environment.