Team Manager - Southampton Area

Join our team at M&S as a Team Manager in either our Clothing & Home section or Food section, where you'll lead by example as a champion of our stylish products, offers, and services. We're seeking passionate leaders who take pride in their fashion and trend-led knowledge and are eager to share it with both colleagues and customers.

Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standard, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.

Key capabilities:

• Being digitally confident
• Coaching store colleagues
• Driving digital capability
• Supporting the team to perform at their best every day

What you'll do:

• Drive a selling culture within your team
• Consistently raise performance and capability of the team to support developing internal talent
• Utilise and exploit data to support operational decisions
• Implement a continuous improvement mentality within the team and work in partnership with the wider team
• Energise your team to deliver first class customer service within a fast-paced environment

Who you are:

• A proven leadership track record and the ability to lead effectively through ambiguity
• Being digitally confident and having an understanding of systems with the ability to exploit them
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers
• Ability to juggle a number of priorities whilst maintaining an excellent standard and working with pace
• Demonstrate flexibility and resourcefulness to change and lead teams through change with a growth mentality

Summary:

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach — talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.

What's in it for you:

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
• Competitive holiday entitlement with the potential to buy extra holiday days
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
• A generous Defined Contribution Pension Scheme and Life Assurance
• A tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
• Access to wellbeing support for all colleagues including 24/7 Virtual GP and PAM Assist
• A charity volunteer day to support a charity or cause you're passionate about

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team so we can put steps in place to help you be at your best through this process.

Everyone's welcome. We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.