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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales.
- Company: Join M&S, a forward-thinking retailer with a commitment to quality and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and a range of wellbeing support.
- Why this job: Be a part of an exciting retail transformation and make a real impact.
- Qualifications: Proven leadership skills and digital confidence are essential.
- Other info: Flexible working options available to suit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at M&S as a Team Manager in either our Clothing & Home or Food section, where you will lead by example as a champion of our stylish products, offers, and services. We are seeking passionate leaders who take pride in their fashion and trend-led knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standard, ensuring that our customers feel valued every day. You will actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.
What you’ll do
- Being digitally confident. You will utilise and embrace our digital tools to enhance both the customer experience and your own work life. You will be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day.
- Efficiency and effectiveness are key aspects of your role. You will be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same.
- Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best.
- Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly.
Summary
Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.
What’s in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We are an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Who you are
Your skills and experience will include:
- A proven leadership track record and the ability to lead effectively through ambiguity.
- Being digitally confident.
- Having an understanding of systems and the ability to exploit them.
- Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
- Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
- Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
Everyone's welcome
We are ambitious about the future of retail. We are disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We are transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Team Manager - Bournemouth Area in Southampton employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Bournemouth Area in Southampton
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for their products and services.
✨Tip Number 2
Practice your leadership stories! Think of times you've motivated a team or handled tricky situations. Being able to share these experiences will help you stand out as a confident leader during interviews.
✨Tip Number 3
Show off your digital skills! M&S is all about embracing technology, so be ready to discuss how you've used digital tools in your previous roles to enhance customer experiences or improve team performance.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, engage with your interviewers by asking about their team culture or how they support career progression. It shows you're genuinely interested in being part of the M&S family.
We think you need these skills to ace Team Manager - Bournemouth Area in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about leading a team and creating amazing shopping experiences!
Be Specific: Use specific examples from your past experiences to demonstrate your leadership skills and digital confidence. We love seeing how you've motivated teams or improved customer interactions in your previous roles.
Tailor Your Application: Make sure to tailor your application to the Team Manager role. Highlight your flexibility and ability to juggle priorities, as these are key aspects of the job that we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with M&S.
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Products
Familiarise yourself with M&S's Clothing & Home and Food sections. Be ready to discuss specific products, trends, and how they enhance customer experiences. This shows your passion and knowledge, which is key for a Team Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate, delegate, and create an inclusive environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Embrace Digital Tools
Demonstrate your digital confidence by discussing how you've used technology to improve customer service or team performance. Be ready to share specific tools or systems you’ve worked with and how they can benefit M&S.
✨Flexibility is Key
Be prepared to discuss how you've adapted to changing circumstances in previous roles. Share examples that showcase your resourcefulness and ability to juggle multiple priorities while maintaining high standards.
