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- Tasks: Join M&S as a Customer Assistant, keeping our store running smoothly and efficiently.
- Company: Be part of Marks & Spencer, a leader in the retail industry.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by delivering excellent customer service and keeping shelves stocked.
- Qualifications: Strong communication skills and a commitment to high levels of customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Working Pattern:
- Week 1: Tuesday: 14:15 - 22:15
- Thursday: 14:15 - 22:15
- Friday: 14:15 - 22:15
- Saturday: 14:15 - 22:15
- Week 2: Sunday: 10:45 - 18:45
- Tuesday: 14:15 - 22:15
- Wednesday: 14:15 - 22:15
- Friday: 14:15 - 22:15
Purpose:
Join our team at M&S as a Customer Assistant in Operations. You will be the backstage powerhouse of our stores. It is a physically demanding, high-intensity role that keeps our stores running like clockwork. You will be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There is no room for delay. You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You will work across the wider store where needed, always keeping up with the pace and demands of retail. Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store. From early morning deliveries to shifting stock late into the day, you will adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today. To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Shirley Southampton employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Shirley Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare your answers, but keep them natural. We want you to sound confident and authentic when discussing how you can contribute to the role.
✨Tip Number 3
Show off your flexibility! Since this role requires adaptability, be ready to share examples of how you've successfully handled changing situations in the past. Highlight your ability to think on your feet and keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Shirley Southampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally savvy, so don’t forget to mention any relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the physical demands and the importance of keeping the store running smoothly. This will help you demonstrate your readiness to roll up your sleeves and get stuck in.
✨Show Off Your Flexibility
Flexibility is crucial for this role, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of times when you’ve had to shift priorities or work across different areas, showing that you can keep pace with the demands of retail.
✨Highlight Your Digital Skills
Since being digitally confident is essential, think about your experience with digital tools. Be ready to talk about how you've used technology to track deliveries or manage stock efficiently. This will show that you can handle the digital aspects of the job with ease.
✨Emphasise Teamwork and Customer Focus
As a key player in a big machine, it’s important to highlight your ability to work well in a team. Prepare examples of how you’ve collaborated with colleagues to achieve common goals and how you prioritise customer needs over tasks. This will demonstrate that you’re aligned with M&S's values.