Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service management practices and ensure top-notch performance in a dynamic retail environment.
- Company: Major retail company focused on innovation and customer satisfaction.
- Benefits: Colleague discount, competitive holidays, and wellness support for a balanced lifestyle.
- Why this job: Shape the future of retail while driving improvements and engaging with key stakeholders.
- Qualifications: Extensive knowledge of ITIL4, DevOps, SecOps, and risk management experience.
- Other info: Hybrid work model offering flexibility and a chance to make a real impact.
The predicted salary is between 42000 - 84000 £ per year.
A major retail company is seeking a Senior Service Assurance Manager to oversee service management practices. This role involves monitoring performance, ensuring SLA compliance, and engaging with stakeholders to drive improvements.
The ideal candidate will have extensive knowledge of ITIL4, DevOps, and SecOps frameworks, as well as experience in risk management.
Benefits include a colleague discount, competitive holidays, and wellness support. Join us in shaping the future of retail.
Senior Service Assurance Lead (Hybrid, ITIL4) employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Assurance Lead (Hybrid, ITIL4)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and IT sectors. Attend industry events or webinars where you can meet potential employers and showcase your knowledge of ITIL4 and service management.
✨Tip Number 2
Prepare for interviews by brushing up on your understanding of SLAs and performance monitoring. Be ready to discuss how you've driven improvements in past roles, as this will show you're the right fit for the Senior Service Assurance Lead position.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're genuinely interested in joining our team and shaping the future of retail together.
We think you need these skills to ace Senior Service Assurance Lead (Hybrid, ITIL4)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL4, DevOps, and SecOps frameworks. We want to see how your skills align with the role of Senior Service Assurance Lead, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service management and how you can drive improvements in our retail company. Let us know what makes you the perfect fit for this role.
Showcase Your Stakeholder Engagement Skills: In your application, highlight any experience you have in engaging with stakeholders. We’re looking for someone who can effectively communicate and collaborate, so share examples of how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your ITIL4 Inside Out
Make sure you brush up on your ITIL4 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service management practices. This will show that you’re not just familiar with the framework but can also implement it effectively.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous positions. Highlight specific instances where your communication and collaboration led to improvements in service delivery or compliance with SLAs. This will demonstrate your ability to drive change and work well with others.
✨Demonstrate Your Risk Management Expertise
Be ready to discuss your experience with risk management, particularly in relation to service assurance. Think of scenarios where you identified risks and implemented strategies to mitigate them. This will illustrate your proactive approach and understanding of the importance of risk in service management.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service management practices and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.
