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- Tasks: Lead the development of innovative loyalty programmes and enhance customer experiences across financial services.
- Company: Join M&S, a dynamic company focused on quality, value, and service for millions.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and strong pension plans.
- Other info: Inclusive culture with excellent training, wellbeing support, and opportunities for community involvement.
- Why this job: Make a real impact by shaping loyalty strategies that delight customers and drive sales.
- Qualifications: Experience in loyalty, strategic thinking, and strong analytical skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
As a Senior Proposition Manager, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions, measurement frameworks and overseeing end to end execution to ensure we delight and reward customers, strengthening brand sentiment, while driving incremental sales. You will deliver bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set – including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit – to create a cohesive, compelling and effective loyalty programme. You will partner with a variety of stakeholders across the business (including key relationships with Sparks and the Data / Analytics / AI team).
What you’ll do:
- Lead the end to end digitisation of Club Rewards, shaping the future FS loyalty proposition and accelerating digital adoption across the customer base in partnership with Bank, D&T, Sparks and FS teams.
- Own strategic alignment for the migration of credit card loyalty to Salesforce, ensuring customer value, journey impacts and propositional considerations are embedded throughout delivery and transition.
- Deliver sustainable, insight led loyalty economics, leading commercial modelling of rewards, missions and perks to balance long term affordability with compelling customer value.
- Define and support the 2027 loyalty funding and point value strategy, working with Commercial and the Bank to meet financial targets while protecting customer trust and proposition integrity.
- Own the FS loyalty backlog and prioritisation, driving cross partner delivery of high impact initiatives that maximise engagement, improve journeys and deliver commercial return.
Who you are:
- Passionate about all things customer with experience in Loyalty, proposition strategy or commercial.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to influence senior leaders, technical teams, and commercial stakeholders alike.
What’s in it for you?
- Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day.
- We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Senior Proposition Manager employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at M&S or similar companies. A friendly chat can open doors and give you insights that might just help you land that Senior Proposition Manager role.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s loyalty programmes. Understand their current offerings and think about how you could enhance them. Show us your passion for customer experience and how you can contribute to shaping the future of their loyalty agenda.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Utilise our website to apply directly! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at M&S.
We think you need these skills to ace Senior Proposition Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in loyalty and proposition strategy. We want to see how your skills align with the role of Senior Proposition Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Analytical Side: Since this role involves a lot of data-driven decision making, be sure to include examples of how you've used data and insights in your previous roles. We love seeing candidates who can back up their strategies with solid analytics!
Communicate Clearly: As an influential communicator, it’s important to demonstrate your ability to adapt your communication style. Use clear and concise language in your application to show us you can effectively engage with various stakeholders, from senior leaders to technical teams.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Propositions
Before the interview, dive deep into the company's loyalty programmes and financial services. Understand how they shape customer experiences and be ready to discuss your insights on enhancing these propositions.
✨Data-Driven Decisions
Since the role involves analytics, come prepared with examples of how you've used data to drive decisions in previous roles. Be specific about the metrics you tracked and the outcomes achieved.
✨Stakeholder Engagement
Think about your past experiences working with various stakeholders. Prepare to share stories that highlight your communication skills and how you’ve influenced senior leaders or technical teams.
✨Show Your Passion for Customers
Demonstrate your enthusiasm for customer loyalty and satisfaction. Share examples of how you've successfully implemented customer-centric strategies and how you plan to bring that passion to the Senior Proposition Manager role.