At a Glance
- Tasks: Lead and develop a team of Policy Specialists while ensuring operational performance and service delivery.
- Company: Join M&S, a company dedicated to delivering quality and service to millions of customers daily.
- Benefits: Enjoy a 20% colleague discount, competitive holiday allowance, and tailored training from day one.
- Other info: This is a 6-month fixed term contract position.
- Why this job: Be part of an inclusive, fast-moving environment focused on continuous improvement and customer satisfaction.
- Qualifications: Strong leadership experience and solid HR knowledge are essential for this role.
The predicted salary is between 50000 - 60000 £ per year.
Please note this role is a 6-month fixed term contract.
What you'll do:
- Lead, coach and develop a team of Policy Specialists, creating a high-performing, engaged and inclusive team culture.
- Drive strong operational performance across the service, ensuring SLAs are consistently met and call quality and efficiency measures are delivered.
- Manage resource planning and scheduling to ensure the right support is in place across all operating hours.
- Identify trends, risks and opportunities through data and insight, using these to continuously improve processes, service delivery and customer experience.
- Build strong relationships with business partners across the business, ensuring feedback is captured and translated into meaningful improvements.
Who you are:
- Strong leadership experience, with a track record of managing and developing high-performing teams.
- Solid HR knowledge, including employment policy, case management or generalist experience.
- Customer-focused approach, with excellent listening skills and the ability to understand and respond to business needs.
- Confident coach, able to develop capability and support others to deliver high-quality, balanced advice.
- Strong organisational, communication and business partner management skills, with the ability to adapt in a fast-paced environment.
What's in it for you?
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Policy Specialist Manager - 6 Month Fixed Term Contract in Salford employer: MARKS&SPENCER
M&S offers a competitive benefits package including a discretionary bonus scheme and market-leading family policies. Located in a dynamic environment, the team is committed to inclusivity and continuous improvement. Join us to make a meaningful impact while supporting diverse teams.
We think you need these skills to ace Policy Specialist Manager - 6 Month Fixed Term Contract in Salford
Leadership Experience
Team Development
Operational Performance Management
Resource Planning
Data Analysis
Process Improvement
Customer Focus
