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- Tasks: Lead Major Incidents and coordinate teams to restore services swiftly.
- Company: Leading retail corporation in Salford with a focus on teamwork.
- Benefits: Competitive benefits, colleague discount, and comprehensive well-being support.
- Why this job: Make a real difference in critical situations while developing your leadership skills.
- Qualifications: Proven incident management experience and strong ITIL knowledge required.
- Other info: Work in a dynamic 24/7 shift environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading retail corporation in Salford is seeking an experienced IT Incident Manager to lead Major Incidents and coordinate cross-functional teams. You will work in a 24/7 shift environment, guiding teams to swiftly restore service during critical situations.
Ideal candidates should have:
- Proven incident management experience
- A strong understanding of ITIL practices
- Technical knowledge of IT infrastructure
This role offers competitive benefits, including a colleague discount and comprehensive well-being support.
Major Incident Leader – 24/7 Critical Response in Salford employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Leader – 24/7 Critical Response in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL practices and incident management scenarios. We recommend practising common interview questions with a friend or using mock interviews to boost your confidence.
✨Tip Number 3
Showcase your technical knowledge during interviews. Be ready to discuss specific incidents you've managed and how you restored service under pressure. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Major Incident Leader – 24/7 Critical Response in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your incident management experience and ITIL knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Major Incident Leader role. Share specific examples of how you've successfully managed incidents in the past.
Showcase Your Technical Skills: Since this role requires a strong understanding of IT infrastructure, make sure to mention any relevant technical skills or certifications. We love seeing candidates who are well-rounded and technically savvy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially during major incidents. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Incident Management Experience
Prepare specific examples of major incidents you've managed. Highlight your role in coordinating teams and restoring services quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Understand the Company’s Infrastructure
Research the retail corporation's IT infrastructure and any recent incidents they may have faced. This knowledge will help you tailor your responses and demonstrate your genuine interest in the company and its operations.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills under pressure. Practice articulating your thought process clearly and confidently, as this will showcase your ability to lead during critical situations.
