At a Glance
- Tasks: Lead knowledge management and enhance service experience for colleagues and customers.
- Company: Marks & Spencer, a renowned retail brand with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to learning and development.
- Why this job: Shape the future of knowledge sharing in a dynamic and collaborative environment.
- Qualifications: Experience in ITSM tools and a passion for continuous improvement.
The predicted salary is between 40000 - 50000 £ per year.
Marks & Spencer in Salford is seeking a leader for Knowledge Management within the Service Management team.
You will shape knowledge capture, ensure quality, and drive continuous improvement in knowledge sharing for colleagues and customers.
You'll work with partners across ITSM tools like Service Now, Jira and Confluence, build governance, measure outcomes, and foster a culture of learning and collaboration.
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Knowledge Manager, ITSM & Service Experience in Salford employer: MARKS&SPENCER
At MARKS&SPENCER, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As an Engineering Strategy Lead in Greater London, you will benefit from a supportive environment that prioritises professional growth, offers mentorship opportunities, and encourages the adoption of cutting-edge technologies. Join us to be part of a team that values excellence and is committed to making a meaningful impact in the retail sector.
