Marks & Spencer is seeking a senior Workforce Planning leader to forecast demand, plan capacity, and manage resources across in-house and outsourced contact centres in the UK. You will drive recruitment, training and long-term capacity, while monitoring schedules, adherence, shrinkage and service performance to deliver outstanding customer service.
You will lead real-time delivery, adjust resources as required and provide insights to improve productivity and service levels, collaborating with
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Forecasting & Workforce Planning Lead, Contact Center in Salford employer: MARKS&SPENCER
Marks & Spencer is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a hybrid working environment. Join us to be part of a team that values your contributions and supports your professional development while working on cutting-edge technology in a well-respected UK brand.
