Marks & Spencer is seeking a Customer Resolution Advisor in Salford to own escalated customer queries, investigate issues, and craft clear, empathetic responses. You’ll work across stores, suppliers and teams to resolve cases while protecting the M&S brand.
This fast-paced role suits problem solvers who remain calm under pressure and enjoy improving customer experience. You’ll communicate clearly, follow guidelines, and manage multiple cases with accuracy.
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Escalated Resolution Specialist - Customer Care in Salford employer: MARKS&SPENCER
Marks & Spencer is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a hybrid working environment. Join us to be part of a team that values your contributions and supports your professional development while working on cutting-edge technology in a well-respected UK brand.
