At a Glance
- Tasks: Lead the team to ensure a well-prepared salesfloor and efficient operations.
- Company: Join a leading retailer known for its commitment to quality and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on inclusivity and team spirit.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Must be 18+, with strong teamwork and communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Work Pattern:
- Week 1: Sunday 06:00-14:00; Monday 06:00-14:00; Tuesday 06:00-14:00; Wednesday 06:00-14:00; Friday 06:00-14:00.
- Week 2: Monday 06:00-14:00; Tuesday 06:00-14:00; Wednesday 06:00-14:00; Thursday 06:00-14:00; Saturday 06:00-14:00.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Fashion, Home & Beauty - Reading employer: MARKS&SPENCER
At MARKS&SPENCER, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As an Engineering Strategy Lead in Greater London, you will benefit from a supportive environment that prioritises professional growth, offers mentorship opportunities, and encourages the adoption of cutting-edge technologies. Join us to be part of a team that values excellence and is committed to making a meaningful impact in the retail sector.
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Reading
Leadership Skills
Operational Coordination
Coaching Skills
Resource Allocation
Customer Service
Health and Safety Compliance
Team Management
