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- Tasks: Lead product areas for an AI platform that enhances store colleague experiences.
- Company: Join M&S, a forward-thinking retailer committed to innovation and inclusivity.
- Benefits: Enjoy discounts, competitive holidays, bonuses, and 24/7 wellbeing support.
- Other info: Be part of a diverse team driving change in the retail industry.
- Why this job: Make a real impact on retail operations while developing your career in product management.
- Qualifications: Experience in store operations, product delivery, and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
This role will play a key part in delivering Store Hub - a flagship, AI enabled platform designed to simplify, prioritise and improve the day to day experience for store colleagues. Working as part of a broader Store Hub product team, the Product Manager will own one or more product areas (for example: Help Hub, Next Best Action, Communications to Store Colleagues, or Labour Management), partnering closely with engineering, data, design and third party suppliers to deliver meaningful outcomes for stores. This role sits in a team led by a Senior Product Manager who holds the overall Store Hub vision and roadmap, and is part of a high profile programme sponsored by the Retail Director, with significant senior stakeholder engagement. Successful applicants will be passionate about improving the experience of store colleagues and motivated by solving real, operational problems at scale.
What you’ll do
- Own the vision, roadmap and backlog for a Store Hub product area, translating store and business needs into clear, prioritised outcomes.
- Balance discovery and delivery, leading sprint planning and backlog refinement while owning outcomes across in house and third party teams.
- Partner with data, analytics and vendors to design and deliver trusted, explainable AI enabled capabilities that add real value for store colleagues.
- Collaborate closely with stores, Store Operations and cross functional teams to test, iterate and embed solutions in real world environments.
- Measure success through colleague experience and operational impact, continuously improving products with a strong focus on accessibility and simplicity.
Who you are
- Strong understanding of store operations and compliance, with experience supporting digital tools for audits, safety, incidents and evidence management.
- Proven ability to gather and document requirements, working closely with store and central teams and explaining changes clearly to non technical audiences.
- Experience supporting product delivery, including backlog refinement, UAT, releases and post go live support in a live retail environment.
- Confident stakeholder manager with strong organisation, prioritisation and problem solving skills, comfortable owning actions and managing risk and controls.
- Data literate, collaborative team player with solid Microsoft 365 skills and a clear interest in developing a career in product and modern agile ways of working.
What’s in it for you?
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Support & Reasonable Adjustments
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Product Manager - ai Colleague Productivity employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - ai Colleague Productivity
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and the Store Hub project. This will help you tailor your conversations and show that you're genuinely interested in making a difference for store colleagues.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common product management scenarios. Think about how you'd handle stakeholder management or prioritise tasks. Being ready to discuss real-world examples will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at M&S.
We think you need these skills to ace Product Manager - ai Colleague Productivity
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for improving the experience of store colleagues. Share specific examples of how you've tackled operational problems in the past, and why you're excited about this role at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience with digital tools and product delivery. We want to see how your skills align with our vision for the Store Hub!
Be Clear and Concise: When documenting your experiences, keep it straightforward. Use clear language to explain your achievements and how they relate to the role. Remember, we appreciate simplicity and accessibility!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Product Inside Out
Before the interview, dive deep into the Store Hub platform and its features. Understand how it simplifies the day-to-day experience for store colleagues. Be ready to discuss how your vision aligns with the product's goals and how you can contribute to its success.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlight your ability to communicate complex ideas clearly to non-technical audiences, as this will be crucial in collaborating with various teams and ensuring everyone is on the same page.
✨Demonstrate Your Data Literacy
Brush up on your data analysis skills and be prepared to discuss how you've used data to inform product decisions in the past. Show that you can partner effectively with data and analytics teams to deliver AI-enabled capabilities that truly add value.
✨Emphasise Your Problem-Solving Mindset
Think of specific challenges you've faced in previous roles and how you approached solving them. This role is all about improving the experience for store colleagues, so showcasing your ability to tackle real operational problems will resonate well with the interviewers.