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- Tasks: Deliver exceptional customer service and style advice in a fast-paced retail environment.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer satisfaction.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be the face of fashion retail and help customers discover their perfect style.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
- Other info: Dynamic work environment with a focus on innovation and sustainability.
The predicted salary is between 11 - 13 £ per hour.
Work Pattern: Thursday 06.00-12.15, Friday 14.30-18.30, Saturday 06.00-12.15
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job - it's a role for people who love pace, want to work hard and play their part in delivering our transformation. We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
You'll be a resilient and confident brand ambassador who's ready to serve our customers and sell our latest fashion items. At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You'll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way. Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion Home & Beauty - Preston employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion Home & Beauty - Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their latest fashion trends. This will help you show off your passion for the brand and demonstrate that you're ready to be a part of their transformation.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Be prepared to share examples of how you've provided excellent service in the past, as this is key for the role.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and other digital devices. Being confident with technology will set you apart and show that you're ready to enhance the customer experience.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so be ready to discuss how you handle changing situations. Highlight your ability to work as part of a team and support your colleagues, especially during busy times.
We think you need these skills to ace Customer Assistant - Fashion Home & Beauty - Preston
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re not just looking for a job, but you genuinely want to be part of the fashion world at M&S.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond to help customers in the past. Share specific examples that demonstrate your ability to deliver five-star service!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped enhance the customer experience!
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description and show us how your skills align with what we're looking for. This will make your application stand out and show that you’re serious about joining our team!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how they relate to M&S's offerings. Showing genuine passion for the products will help you stand out as a brand ambassador.
✨Customer Service Mindset
Prepare to demonstrate your commitment to excellent customer service. Think of examples where you've gone above and beyond for a customer. M&S values those who put customers first, so be ready to share your experiences.
✨Digital Savvy
Familiarise yourself with digital tools like the Sparks App. Be prepared to discuss how you would use technology to enhance the shopping experience. Highlighting your digital confidence will show you're ready for the fast-paced retail environment.
✨Team Player Attitude
Think about times when you've worked effectively in a team. M&S looks for individuals who can contribute positively to the store environment, so be ready to share how you support your colleagues and adapt to changing situations.