At a Glance
- Tasks: Deliver five-star service and assist customers in a fast-paced retail environment.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with no two shifts the same, perfect for adaptable team players.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for customer service and ability to thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Friday 16.00-20.00, Saturday 16.30-20.30, Sunday 13.30-17.30
Join M&S as a Customer Assistant in our Food section, where you’ll become a frontline member of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to customers. Through remarkable service you’ll make sure customers feel truly valued every time they shop with us.
At M&S, customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. For those who are ready to roll up their sleeves, there’s a huge opportunity.
Customer Assistant - Fashion, Home & Beauty - Gunwharf Quays Outlet in Portsmouth employer: MARKS&SPENCER
Joining M&S as a Customer Assistant at Gunwharf Quays Outlet means becoming part of a dynamic team in one of the UK's fastest growing retailers. We offer a vibrant work culture that values resilience and teamwork, alongside opportunities for personal growth and development. With flexible shifts and a focus on delivering exceptional customer service, you'll thrive in an environment that rewards hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Gunwharf Quays Outlet in Portsmouth
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including MARKS&SPENCER, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Gunwharf Quays Outlet in Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like MARKS&SPENCER that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at MARKS&SPENCER will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about MARKS&SPENCER and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at MARKS&SPENCER
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at MARKS&SPENCER, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at MARKS&SPENCER!
