At a Glance
- Tasks: Manage stock and deliveries to keep our store running smoothly.
- Company: Join the dynamic team at M&S, a leader in retail.
- Benefits: Earn a competitive wage with an unsocial hours premium.
- Other info: Flexible shifts and great teamwork in a fast-paced environment.
- Why this job: Be the backbone of our operations and make a real impact.
- Qualifications: Must be 18+, physically fit, and digitally savvy.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern: Week 1: Sunday 05:00–13:00, Monday 04:00–12:00, Wednesday 04:00–12:00, Thursday 04:00–12:00, Friday 04:00–12:00. Week 2: Monday 04:00–12:00, Tuesday 04:00–12:00, Wednesday 04:00–12:00, Friday 04:00–12:00, Saturday 04:00–12:00.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the +£3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy. Flexibility is vital. You'll work across the wider store where needed – always keeping up with the pace and demands of retail. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving. Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
Responsibilities:
- Manage stock and deliveries to maintain full, clean, and ready shop floors.
- Work across the wider store, adapting to varying demands and ensuring product flow remains uninterrupted.
- Utilize digital tools to track deliveries and stock, ensuring rapid availability.
- Operate background mechanical equipment safely and efficiently.
- Support colleagues across the store, acting as a key cog in the overall retail machine.
Qualifications and Requirements:
- Physical stamina for a demanding, high‑intensity role.
- Flexibility to work varying shift patterns within the sales day.
- Digital confidence, comfortable with basic online stock and delivery tools.
- Ability to work collaboratively with colleagues across functions.
- Capacity to adapt quickly from early‑morning deliveries to late‑day stock.
Customer Assistant - Operations - Oxford employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Oxford where teamwork and flexibility are at the heart of our operations. Our Customer Assistants play a crucial role in ensuring our stores run smoothly, with opportunities for personal growth and development through hands-on experience and digital training. With competitive pay, including an unsocial hours premium, and a commitment to employee well-being, M&S is the perfect place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their operations. Understanding their values and how they run their stores will help you stand out as a candidate who’s genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about the key responsibilities of the Customer Assistant role and prepare examples from your past experiences that showcase your skills. Whether it’s managing stock or working as part of a team, having these stories ready will help you shine during the interview.
✨Tip Number 3
Be flexible and show it! Since the role requires adaptability, be ready to discuss how you’ve handled changing situations in the past. Highlighting your flexibility will demonstrate that you’re the right fit for the fast-paced environment at M&S.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep an eye out for any new opportunities that match your skills!
We think you need these skills to ace Customer Assistant - Operations - Oxford
Some tips for your application 🫡
Show Your Flexibility:Make sure to highlight your flexibility in your application. We want to see that you're ready to adapt to varying shift patterns and can handle the demands of a high-intensity role like this one.
Emphasise Teamwork:Being a team player is key for us at M&S. In your application, share examples of how you've worked collaboratively with others in previous roles. This will show us you're ready to be a vital part of our operations.
Demonstrate Digital Confidence:Since you'll be using digital tools to manage stock and deliveries, it's important to mention any experience you have with similar technologies. Let us know how comfortable you are with online tools in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Assistant role. Familiarise yourself with the responsibilities like managing stock and deliveries, and be ready to discuss how your skills align with these tasks.
✨Show Off Your Flexibility
Flexibility is key in this role, so be prepared to share examples of how you've adapted to changing situations in previous jobs. Highlight your ability to work varying shift patterns and how you thrive in a fast-paced environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think of specific instances where you've used digital tools to manage stock or track deliveries. This will show that you're not just familiar with technology but can use it effectively in a retail setting.
✨Team Player Attitude
As a Customer Assistant, you'll be part of a larger team. Be ready to discuss how you've collaborated with colleagues in the past. Share stories that showcase your teamwork skills and how you support others to keep operations running smoothly.
