At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Perfect for those who love teamwork and want to grow in a dynamic role.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and able to thrive in a busy setting.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern:
- Sunday: 12:00-16:00
- Tuesday: 14:00-18:00
- Wednesday: 14:00-18:00
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but incredibly rewarding for the right person.
Customer Assistant - Cafe - Oxford employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. Our Café in Oxford is not just a place to work; it's a community where you can grow your skills in a fast-paced environment while enjoying flexible hours and the opportunity to be part of a brand that stands for quality and service excellence. With a focus on employee development and a commitment to maintaining high standards, we ensure that our team members feel valued and empowered to deliver five-star service every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Oxford
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their pace and service style, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or tools used in cafés. Mentioning your experience with similar systems can really set you apart.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past where you’ve handled busy situations with grace. Share these stories during your interview to demonstrate your ability to deliver five-star service under pressure.
✨Tip Number 4
Teamwork makes the dream work! Be ready to discuss how you’ve supported colleagues in previous roles. Highlighting your collaborative spirit will show that you’re a great fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Oxford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone the extra mile to make someone’s day better – it really helps us picture you in the role!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and collected during busy times. Make sure to include examples from your past where you’ve successfully managed high-pressure situations. We want to know how you handle the heat!
Be Digital Savvy:Since being digitally confident is essential, mention any relevant tech skills or experiences you have. Whether it’s using point-of-sale systems or managing online orders, we want to see that you’re comfortable with technology.
Emphasise Teamwork and Flexibility:Teamwork is key in our café! Share instances where you’ve worked well with others and adapted to changing situations. This will show us that you can thrive in a dynamic environment and support your colleagues when needed.
How to prepare for a job interview at MARKS&SPENCER
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. This will help you answer questions about food and drink recommendations confidently, showing that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant technology or tools you’ve used in previous roles. If you have experience with order management systems or point-of-sale software, mention it!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked effectively as part of a team, especially in busy environments. Be prepared to discuss how you adapt quickly to changing situations, as flexibility is key in this fast-paced role.
