At a Glance
- Tasks: Lead the architecture vision for online fulfilment and post-purchase strategy at M&S.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team driving change in a fast-evolving industry.
- Why this job: Shape the future of retail with cutting-edge technology and impactful strategies.
- Qualifications: Extensive experience in solution architecture and digital transformation in Agile environments.
The predicted salary is between 70000 - 90000 £ per year.
As one of the Business Domain Architects within Customer, you will be joining a team that covers a broad area, from Loyalty, CRM, Bank, personalisation, online selling platforms, fulfilment & returns, contact centres and the operation of M&S's large store estate. You will be one of two Domain Architects in the Online Domain accountable for the target architecture for your domain. The focus will be fulfilment, reverse logistics and post purchase support. You will ensure enterprise and system capabilities are aligned with the needs of your product Domain and enact business‑outcome driven enterprise architecture. You will oversee all architecture solutions within the Domain, working closely with solution architects and Principal Engineers. You will build out and own the target strategy for your Domain collaborating with peers and key stakeholders.
What you’ll do:
- Own and set the Architecture vision and roadmap for a Business Domain, defining 1-3 year target states, transition plans, standards and costed roadmaps aligned to enterprise strategy and business outcomes.
- Lead domain-wide architecture delivery and governance, ensuring solutions align with platform architecture, group standards, security, regulatory requirements and total cost of ownership ambitions.
- Act as senior technical advisor and decision‑maker, shaping technology and vendor strategy, driving simplification, and leading the shift to a composable, data‑centric, event‑driven landscape.
- Inspire, lead and grow high performing teams, mentoring architects and engineers, fostering autonomy, and building a strong, collaborative architecture community.
- Partner across business, product, engineering and vendors to translate strategy into executable plans, influence outcomes, and deliver measurable improvements in cost, capability and competitive advantage.
Who you are:
- Extensive experience in solution and enterprise architecture, delivering large scale digital transformation within Agile environments and at pace.
- Deep expertise in modern architectural patterns, integration, platforms and emerging technologies, with the ability to assess, select and align them to strategic business outcomes.
- Proven thought leader and trusted technical partner to senior business and domain leaders, balancing technology, people and process change.
- Strong enterprise mindset with experience in governance, risk, compliance, TCO optimisation and commercial decision making at scale.
- Outstanding stakeholder engagement, leadership and communication skills, with a track record of leading cross functional teams, driving change, and delivering measurable business outcomes.
What’s in it for you?
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Online Domain Architect – Fulfilment & Post-Purchase Strategy employer: MARKS&SPENCER
Marks & Spencer is an exceptional employer, offering a dynamic and inclusive work environment that fosters innovation and collaboration. With a strong focus on employee development, competitive benefits such as a generous colleague discount, flexible holiday options, and comprehensive wellbeing support, M&S empowers its team members to thrive both personally and professionally. Join us in shaping the future of retail while enjoying a fulfilling career in a company that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Online Domain Architect – Fulfilment & Post-Purchase Strategy
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at M&S. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into M&S's values and recent projects. Show us how your experience aligns with their mission and how you can contribute to their goals in fulfilment and post-purchase strategy.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of past projects where you’ve led architecture delivery or influenced outcomes. We love seeing real-world applications of your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to make an impact.
We think you need these skills to ace Online Domain Architect – Fulfilment & Post-Purchase Strategy
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in solution and enterprise architecture. We want to see how your skills align with the specific needs of the Online Domain Architect role.
Showcase Your Leadership Skills:Since this role involves inspiring and leading teams, don’t forget to include examples of how you've successfully led cross-functional teams or mentored others. We love seeing candidates who can drive change and deliver results!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure that your application gets to the right people and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Domain Inside Out
Before the interview, dive deep into the specifics of fulfilment, reverse logistics, and post-purchase support. Familiarise yourself with M&S's current strategies and challenges in these areas, so you can discuss how your experience aligns with their needs.
✨Showcase Your Architectural Vision
Be prepared to articulate your vision for the architecture roadmap. Think about how you would define target states and transition plans that align with business outcomes. Use examples from your past experiences to illustrate your thought process and decision-making.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement. Discuss how you've successfully partnered with cross-functional teams in the past, and be ready to share specific instances where your influence led to measurable improvements.
✨Demonstrate Leadership and Mentorship Skills
As a potential leader, it's crucial to convey your ability to inspire and grow high-performing teams. Share examples of how you've mentored others and fostered collaboration within your previous roles, showcasing your commitment to building a strong architecture community.
