Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and keep the store running smoothly with a hands-on approach.
- Company: Join M&S, a leader in retail with a commitment to innovation and inclusivity.
- Benefits: Competitive pay, flexible hours, and training on digital tools.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Must be 18+, with strong communication skills and a positive attitude.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 11 - 16 £ per hour.
Working Pattern:
- Week 1: Monday: 04:45-10:00, Tuesday: 04:45-10:00, Friday: 04:45-10:00, Saturday: 04:45-10:00
- Week 2: Sunday: 04:45-10:00, Monday: 04:45-10:00, Thursday: 04:45-10:00, Friday: 04:45-10:00
Under 18 disclaimer: This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, you will be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
Flexibility is vital. You will work across the wider store where needed - always keeping up with the pace and demands of retail. Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you will adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Longwater Norwich sf employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Longwater Norwich sf
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare your answers, but keep them natural. We want you to sound confident and authentic when discussing your experiences.
✨Tip Number 3
Show off your flexibility! Since this role requires adaptability, be ready to share examples of how you've successfully handled changing situations in the past. Highlighting your ability to think on your feet will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Longwater Norwich sf
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your flexibility, digital confidence, and teamwork abilities. We love seeing how you can fit into our fast-paced environment!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Schedule
Make sure you’re familiar with the working pattern mentioned in the job description. Being able to discuss your availability and flexibility during the interview shows that you’re serious about the role and ready to adapt to the early morning shifts.
✨Showcase Your Team Spirit
This role is all about being a team player. Prepare examples of how you've worked effectively in a team before, especially in high-pressure situations. Highlighting your ability to support colleagues and keep things running smoothly will impress the interviewers.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, brush up on any relevant digital tools or systems you might use. Be ready to discuss how you’ve used technology in previous roles to manage tasks efficiently, as this will show you’re prepared for the demands of the job.
✨Customer Service Focus
Prepare to talk about your approach to customer service. Think of specific instances where you went above and beyond for a customer. This role is about delivering a great shopping experience, so showing your commitment to customer satisfaction will set you apart.