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For Companies At a Glance
- Tasks: Assist customers with travel money needs and provide exceptional service.
- Company: Join a leading retail brand known for its customer focus.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be the go-to expert for customers' travel adventures and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Sunday – 11:00 – 17:00
- Wednesday – 08:00 – 14:00
- Thursday – 14:00 – 19:00
- Saturday – 14:00 – 19:00
- Tuesday – 08:00 – 14:00
- Thursday – 12:00 – 18:00
- Friday – 13:00 – 19:00
- Saturday – 08:00 – 14:00
About the Role
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Responsibilities
- Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
- Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
- At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
- Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
- Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Norwich employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Norwich
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect with the team during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to handle pressure and deliver brilliant service. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Be ready to demonstrate your digital confidence. Familiarise yourself with common tools used in retail transactions, as being tech-savvy is key for this role. Show us you can adapt quickly!
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you've supported colleagues in the past. We love seeing candidates who can build confidence and capability in others.
We think you need these skills to ace Customer Assistant - Travel Money - Norwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with people.
Be Specific About Your Skills: Make sure to highlight your digital confidence and any relevant experience in handling transactions or customer interactions. We love detail-driven candidates, so give us examples of how you've delivered great service in the past!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor it to the Customer Assistant role in Travel Money. Mention how your skills align with our values of accuracy, compliance, and teamwork. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Make sure you understand the Travel Money services and products inside out. Familiarise yourself with current exchange rates and any promotions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about connecting with customers, be ready to demonstrate your communication skills. Think of examples where you've provided excellent customer service or resolved issues effectively. Practice how you can make every interaction feel personal and effortless.
✨Be Digitally Savvy
Brush up on your digital skills, as you'll need to use various tools for transactions and checking rates. If you have experience with similar systems, mention it! If not, show your willingness to learn and adapt quickly.
✨Team Player Vibes
Prepare to discuss how you work well in a team. Share examples of how you've supported colleagues or contributed to a positive team environment. Highlighting your flexibility and ability to adapt to changing priorities will also impress them.