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- Tasks: Deliver exceptional customer service and support in a fast-paced retail environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a dynamic work environment.
- Other info: Flexible shifts and opportunities for growth in a high-energy setting.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Must be 18 or older; passion for customer service and teamwork is essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1:
- Monday: 08:00-16:00
- Wednesday: 16:00-20:00
- Saturday: 08:00-16:00
- Sunday: 09:30-17:30
- Wednesday: 16:00-20:00
- Thursday: 08:00-16:00
Under 18 Disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
Brand ambassador role: You’ll be a resilient and committed brand ambassador, ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities:
- At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.
- No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Service & Safety Assistant - Rushden Lakes in Northampton employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service & Safety Assistant - Rushden Lakes in Northampton
✨Tip Number 1
Get to know the company! Research M&S and understand their values, products, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to delivering five-star service.
✨Tip Number 3
Show your flexibility! Be prepared to discuss how you can adapt to different roles within the store. Highlight any past experiences where you’ve thrived in a fast-paced environment and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family. So, take your marks and get that application in!
We think you need these skills to ace Customer Assistant - Service & Safety Assistant - Rushden Lakes in Northampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Customer Assistant and ready to deliver that five-star service we pride ourselves on.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any experience you have in fast-paced environments or customer service roles. We love seeing how your skills match what we're looking for!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth individuals who can connect with our customers, so show us who you are and why you’d be a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our fantastic team at M&S!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Familiarise yourself with M&S products and services. Being able to chat confidently about their offerings will show your passion and commitment to the role. Think about how you can relate your knowledge to enhancing customer experiences.
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s dealing with a busy shift or resolving customer complaints, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Team Spirit
Be ready to discuss your experience working in teams. Highlight times when you’ve supported colleagues or contributed to a positive work environment. M&S values teamwork, so showing that you can be a reliable team player is key.
✨Flexibility is Key
Expect questions about your availability and willingness to adapt to different roles within the store. Share your thoughts on how you handle change and your readiness to take on various tasks as needed.