At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service.
- Company: Join a trusted retail brand known for its customer focus.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on personal connections.
- Why this job: Be the go-to expert for customers before their adventures.
- Qualifications: Strong communication skills and a knack for customer service.
The predicted salary is between 10 - 12 € per hour.
Work Pattern
- Week 1
- Sunday – 11:00 – 17:00
- Wednesday – 08:00 – 14:00
- Thursday – 14:00 – 19:00
- Saturday – 14:00 – 19:00
- Week 2
- Tuesday – 08:00 – 14:00
- Thursday – 12:00 – 18:00
- Friday – 13:00 – 19:00
- Saturday – 08:00 – 14:00
About the Role
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Responsibilities
- Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
- Accuracy and compliance are key. You’ll follow safe, legal, and financial‑crime processes at every step, protecting our customers and the business.
Customer Assistant - Travel Money - Norwich in Norfolk employer: MARKS&SPENCER
As a Customer Assistant in Travel Money at our Norwich location, you will be part of a dynamic team that values exceptional service and customer connection. We offer a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you thrive in your role. With flexible working hours and a focus on work-life balance, we provide a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Norwich in Norfolk
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the Travel Money sector. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with their travel money needs. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is essential, brush up on any tools or software they use. Familiarity with these can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Assistant - Travel Money - Norwich in Norfolk
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Assistant role in Travel Money. Highlight any relevant experience you have in customer service or finance, and mention how you can bring confidence and clarity to our customers.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your key skills and experiences that match the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Make sure you understand the role of a Customer Assistant in Travel Money. Familiarise yourself with common travel money products, exchange rates, and the importance of accuracy in transactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about connecting with customers, think of examples from your past experiences where you've provided excellent service or resolved issues. Be ready to share how you keep calm under pressure and make every interaction feel personal and effortless.
✨Be Digitally Savvy
Brush up on your digital skills! The job requires using tools for transactions and checking rates. If you have experience with similar systems, mention it. If not, express your willingness to learn and adapt quickly to new technologies.
✨Understand Compliance and Accuracy
Research the importance of compliance in financial transactions. Be prepared to discuss how you would ensure accuracy and follow legal processes. This shows that you take the responsibilities of the role seriously and are committed to protecting both customers and the business.
