At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours, hands-on experience, and a vibrant team culture.
- Other info: Great opportunity for teamwork and personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Must be digitally confident and thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Monday: 10:30-14:30, Tuesday: 11:00-16:00, Thursday: 11:00-19:00
- Week 2: Monday: 10:30-14:30, Tuesday: 11:00-16:00, Saturday: 11:00-19:00
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Silver Link Newcastle in Newcastle upon Tyne employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Newcastle. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development in a fast-paced setting. Enjoy the benefits of flexible working hours, a supportive culture, and the chance to be part of a brand that values quality service and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Silver Link Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their pace and service style, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant tech experience you have. Maybe you’ve used a point-of-sale system or managed orders online—bring it up!
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from past jobs where you’ve handled busy periods or tricky customers. This will show you can keep calm and deliver that five-star service they’re after.
✨Tip Number 4
Flexibility is your friend! Be ready to discuss how you adapt to changing situations. Whether it’s switching tasks quickly or helping out teammates, showing you can roll with the punches will make you stand out.
We think you need these skills to ace Customer Assistant - Cafe - Silver Link Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers, as this will show us you're a perfect fit for our café environment.
Highlight Your Ability to Work Under Pressure:This role can get pretty hectic, so make sure to mention any past experiences where you've thrived in a fast-paced setting. We want to see how you stay calm and focused when things get busy!
Be Digital Savvy:Since you'll be using tools to take and fulfil orders, it's important to highlight your digital skills. Mention any relevant experience with technology or point-of-sale systems to show us you're ready to hit the ground running.
Team Player Vibes:We value teamwork, so don’t forget to include examples of how you've collaborated with others in previous roles. Show us that you can support your colleagues and contribute to a positive work culture, even during the busiest times.
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the requirements. Be ready to discuss how you can handle high-pressure situations and deliver five-star service.
✨Showcase Your Digital Skills
Since being digitally confident is essential for this role, prepare to talk about your experience with technology. Think of examples where you've used digital tools to improve efficiency or customer service. This will show that you're ready to hit the ground running.
✨Demonstrate Team Spirit
Teamwork is crucial in a busy café environment. Be prepared to share examples of how you've worked effectively in a team before. Highlight any experiences where you supported colleagues or contributed to a positive work culture, especially during hectic times.
✨Prepare for Scenario Questions
Expect questions that put you in real-life café scenarios, like handling a long queue or dealing with a difficult customer. Practice your responses to these types of questions, focusing on how you would maintain quality service under pressure while keeping things running smoothly.
