At a Glance
- Tasks: Deliver exceptional customer experiences in Travel Money and other services.
- Company: Join a leading retail brand committed to customer satisfaction.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Inclusive workplace with a focus on diversity and equal opportunities.
- Why this job: Be part of a dynamic team that values your input and development.
- Qualifications: Must be 18 or older; great communication and customer service skills.
The predicted salary is between 12 - 12 £ per hour.
Work Pattern: Saturday 14:00-21:00, Sunday 11:00-18:00
Under 18 Disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Job Description Purpose: To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all Travel Money and other service channels brilliantly well. Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Demonstrate a genuine interest in your customers and build good relationships.
- Serve our customers efficiently and brilliantly well.
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence.
- Own your own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services to help our customers.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and the part you play.
- Complete all Travel Money tasks with pace, accuracy and in line with procedures.
- Follow safe, legal and financial crime working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does and suggests improvements.
- Effective at communicating; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges, recovering quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills / Experience:
- Contributing to store profitability.
- Work to get things done right first time within timescales.
- Comprehensive knowledge of Travel Money channels.
- Good level of product knowledge and other services.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities to delight.
- Adapting to change.
- Flexible and able to learn quickly.
Key Relationships and Stakeholders:
- Customers.
- Colleagues.
- Store Leadership.
- M&S Bank.
- Travel Money support team.
Equal Opportunity & Inclusion Statement: We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Travel Money - Trafford Centre in Manchester employer: MARKS&SPENCER
As a Customer Assistant at the Trafford Centre, you will be part of a dynamic team that prioritises customer experience and fosters a supportive work culture. We offer flexible working hours, opportunities for personal development through digital learning, and a commitment to inclusion and diversity, making it an ideal environment for those seeking meaningful employment in retail. Join us to not only meet sales targets but also to build lasting relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Trafford Centre in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Travel Money services. This will help you understand their values and how you can contribute to delivering that 'best in town' experience.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will show that you genuinely care about customer satisfaction.
✨Tip Number 3
Be ready to demonstrate your digital skills! Since you'll be using various digital tools, make sure you’re comfortable discussing how you’ve used technology in previous roles to enhance customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at M&S.
We think you need these skills to ace Customer Assistant - Travel Money - Trafford Centre in Manchester
Some tips for your application 🫡
Show Your Customer Passion:Make sure to highlight your genuine interest in customers. We want to see how you build relationships and deliver great experiences, so share any relevant examples from your past.
Be Clear and Concise:When writing your application, keep it straightforward. Use simple language and get straight to the point. We appreciate clarity, so avoid jargon and make your skills shine through.
Demonstrate Your Flexibility:We love candidates who can adapt to change! Mention any experiences where you've had to be flexible or learn quickly. This shows us you're ready for the dynamic environment of Travel Money.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Make sure you brush up on your knowledge of Travel Money and the services offered. Familiarise yourself with current promotions and sales targets, as this will show your genuine interest in the role and help you engage with customers effectively.
✨Show Off Your People Skills
This role is all about building relationships with customers. Practice how you would approach a customer, ask questions to understand their needs, and make recommendations. Being friendly and approachable can really set you apart!
✨Be Ready for Change
The retail environment can be fast-paced and ever-changing. Prepare to discuss how you've coped with change in the past and be ready to share examples of how you adapt quickly to new situations or challenges.
✨Ask Questions
Don’t hesitate to ask questions during your interview. This shows your curiosity and willingness to learn. Inquire about the team dynamics, store priorities, or how they measure success in the role. It’s a great way to demonstrate your engagement and interest!
