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For Companies At a Glance
- Tasks: Be the backbone of our store, ensuring everything runs smoothly and efficiently.
- Company: Join M&S, a leader in retail with a commitment to innovation and inclusivity.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a diverse team and help shape the future of retail.
The predicted salary is between 11 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
Key Responsibilities
- Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
- From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Work Pattern
Week 1: Tuesday 10:00-14:00, Saturday 04:45-13:00
Week 2: Tuesday 10:00-14:00, Saturday 06:00-14:30
Under 18 Disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
New Store Opening - Customer Assistant - Warehouse Operative - Luton employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Store Opening - Customer Assistant - Warehouse Operative - Luton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Customer Assistant. Being prepared will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your teamwork skills! Since this role is all about collaboration, be ready to share examples of how you've worked well with others in the past. Highlight your adaptability and how you can contribute to keeping the store running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace New Store Opening - Customer Assistant - Warehouse Operative - Luton
Some tips for your application 🫡
Show Your Flexibility: In your application, highlight your ability to adapt to different tasks and schedules. Mention any previous experience where you’ve had to be flexible, as this is key for the role.
Be Digitally Savvy: Since being digitally confident is essential, make sure to mention any relevant digital tools or systems you’ve used before. This will show us that you’re ready to hit the ground running!
Customer Service Focus: Emphasise your commitment to excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the physical demands and the importance of flexibility in the role. This will help you demonstrate your readiness to roll your sleeves up and work smart.
✨Show Off Your Digital Skills
Since being digitally confident is essential, be prepared to discuss your experience with digital tools. Think of examples where you've used technology to track deliveries or manage stock efficiently. This will show that you're ready to keep things running smoothly.
✨Emphasise Teamwork
As a key cog in a big machine, it's crucial to highlight your ability to work as part of a team. Share specific examples of how you've supported colleagues in previous roles, especially in high-pressure situations. This will showcase your adaptability and commitment to collaboration.
✨Customer Service is Key
Prepare to talk about your approach to customer service. Think of times when you've gone above and beyond to meet customer needs. This will demonstrate that you put customers before tasks and are committed to delivering an exceptional shopping experience.
