New Store Opening - Customer Assistant - Chicken Hot Hold - Luton

Work Pattern:
Week 1: Sunday 0900-1500, Tuesday 0600-1400, Thursday 0800-1400.
Week 2: Sunday 0900-1500, Wednesday 0800-1600, Thursday 0800-1400.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant on our exciting new Hot Food counters, where you'll serve delicious, freshly prepared hot food to our customers in our larger stores. We're seeking passionate individuals who take pride in providing excellent customer service and have a love for food. You'll be a brand ambassador, engaging with customers and recommending hot food options. Your remarkable service will ensure they feel valued, and leave satisfied every time they visit.

At M&S, our customers don't wait. You'll be ready to roll up your sleeves, handle hot food safely, and go above and beyond to deliver quality service every day. Being digitally confident is essential. You'll use our in-store tools to process orders efficiently, ensuring customers get the food they want, when they want it.

Being a team player is crucial. You'll work with your colleagues to maintain high standards on the hot food counters, supporting the overall operation and creating a great inclusive store environment. Flexibility is also vital. You should be confident to work across different areas of the food service, adapting to the fast-paced and ever-changing demands of the hot food counter.

Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities:

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities:

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone's Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.