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- Tasks: Lead the development of innovative loyalty programmes and enhance customer experiences.
- Company: Dynamic financial services company focused on customer satisfaction and innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a forward-thinking team with a focus on digital transformation.
- Why this job: Shape the future of loyalty in financial services and make a real impact.
- Qualifications: Experience in proposition management and strong stakeholder collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
As a Senior Proposition Manager, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions, measurement frameworks and overseeing end to end execution to ensure we delight and reward customers, strengthening brand sentiment, while driving incremental sales.
You will deliver bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set – including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit – to create a cohesive, compelling and effective loyalty programme.
You will partner with a variety of stakeholders across the business (including key relationships with Sparks and the Data / Analytics / AI team).
What you’ll do
- Lead the end to end digitisation of Club Rewards, shaping the future FS loyalty proposition and accelerating digital adoption across the customer base in partnership with.
Senior Proposition Manager in London employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the Financial Services sector, especially those who work with loyalty programmes. A friendly chat can open doors and give you insights that might just land you that Senior Proposition Manager role.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss how you've shaped propositions or driven digital adoption in previous roles. We want to see your passion for creating compelling loyalty programmes!
✨Tip Number 3
Prepare for interviews by understanding the latest trends in loyalty programmes and financial services. We recommend brushing up on how data and analytics can enhance customer experiences – it’s a hot topic that’ll impress your interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search – it shows you’re serious about joining our team!
We think you need these skills to ace Senior Proposition Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Proposition Manager role. Highlight your experience in loyalty programmes and how it aligns with our mission at StudySmarter. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven sales or improved customer satisfaction in previous roles. We love seeing numbers and results that demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our culture at StudySmarter, so don’t be afraid to show us who you are and what makes you passionate about this role.
Follow Up: After submitting your application through our website, consider sending a friendly follow-up email. It shows your enthusiasm for the position and keeps you on our radar. We appreciate proactive candidates!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Propositions
Make sure you understand the current loyalty programmes and propositions in Financial Services. Research how they work, what makes them successful, and think about how you can contribute to enhancing them. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Stakeholder Skills
As a Senior Proposition Manager, you'll be working with various stakeholders. Prepare examples of how you've successfully collaborated with different teams in the past. Highlight your communication skills and how you’ve managed relationships to drive results. This will demonstrate your ability to partner effectively across the business.
✨Be Data-Driven
Since the role involves working closely with data and analytics, come prepared to discuss how you've used data to inform decisions in previous roles. Think about specific metrics or frameworks you've implemented and be ready to explain how they improved customer engagement or sales.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you might face in digitising loyalty programmes and how you would approach them. Practising these scenarios will help you articulate your thought process clearly during the interview.