At a Glance
- Tasks: Lead and shape post-purchase experiences, driving innovation and collaboration across teams.
- Company: Join M&S, a forward-thinking retailer with a strong sense of purpose.
- Benefits: Enjoy a 20% discount, competitive holidays, and 24/7 wellbeing support.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in managing complex programmes and strong analytical skills required.
The predicted salary is between 56700 - 69300 £ per year.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day.
We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
What you'll do
- Own and shape post-purchase propositions across Delivery, Click & Collect, Returns and Customer Communications - actively factoring commercial impact (cost, revenue, time-to-market) into delivery trade-offs and recommendations.
- Lead complex, multi-workstream delivery end-to-end - independently managing cross-programme complexity, anticipating risks and dependencies, and making confident trade-offs on pace, risk and quality without escalation.
- Drive a 'test and learn' culture - identifying, scoping and championing initiatives that enhance the post-purchase journey, and ensuring solutions move from concept through to deployment with clear ownership and governance.
- Shape the programme narrative and influence senior stakeholders - producing concise, exec-ready updates; driving senior alignment across teams; and owning stakeholder relationships across programmes and functions.
- Devise and execute communication and engagement strategies that ensure cross-channel buy-in and collaboration across Online, Supply Chain, Retail, D&T and Customer Contact.
- Track and report on key metrics (NPS, OKRs, cost-to-serve) through Power BI and analytics tools - translating complexity into clear, decision-ready outputs for senior stakeholders.
- Monitor customer feedback, competitor and industry trends - making proactive recommendations and delivering improvements across all post-purchase journeys.
- Partner closely with Finance to build strong business cases, ensure solid visibility of proposition costs, creating action plans and ensuring decisions are made on the most accurate data.
- Coach and develop more junior delivery managers, raising delivery standards and building team capability
- Drive transformation of ways of working - defining delivery standards, improving governance, and ensuring consistency across teams.
Who you are
- Proven experience delivering complex, multi-team programmes end-to-end.
Experience in online, post-purchase, logistics, supply chain or customer contact operations would be a distinct advantage
- Strong commercial awareness - understands how delivery decisions impact cost, revenue and time-to-market
- Confident managing cross-programme dependencies, risks and trade-offs independently
- Excellent senior stakeholder management - able to influence across teams and produce exec-ready communications
- Experience with delivery tooling and governance (plans, RAID, reporting, Monday. com or similar)
- Strong analytical skills - comfortable using data to inform decisions
- Experience coaching or developing more junior team members
- Everyone's Welcome
We are ambitious about the future of retail.
We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
We're transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#J-18808-Ljbffr
Programme Delivery Manager in London employer: MARKS&SPENCER
Marks & Spencer is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a hybrid working environment. Join us to be part of a team that values your contributions and supports your professional development while working on cutting-edge technology in a well-respected UK brand.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Delivery Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Programme Delivery Manager at MARKS&SPENCER!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like MARKS&SPENCER or be willing to refer you for that Programme Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from MARKS&SPENCER who’s on the lookout for their next Programme Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Programme Delivery Manager role at MARKS&SPENCER!
We think you need these skills to ace Programme Delivery Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at MARKS&SPENCER. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at MARKS&SPENCER
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at MARKS&SPENCER. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
