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- Tasks: Lead product areas for an AI platform that enhances store colleague experiences.
- Company: Join M&S, a forward-thinking retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team driving change in the retail industry.
- Why this job: Make a real impact by improving daily operations for store colleagues.
- Qualifications: Experience in digital tools, stakeholder management, and agile product delivery.
The predicted salary is between 50000 - 65000 £ per year.
This role will play a key part in delivering Store Hub - a flagship, AI enabled platform designed to simplify, prioritise and improve the day to day experience for store colleagues. Working as part of a broader Store Hub product team, the Product Manager will own one or more product areas (for example: Help Hub, Next Best Action, Communications to Store Colleagues, or Labour Management), partnering closely with engineering, data, design and third party suppliers to deliver meaningful outcomes for stores. This role sits in a team led by a Senior Product Manager who holds the overall Store Hub vision and roadmap, and is part of a high profile programme sponsored by the Retail Director, with significant senior stakeholder engagement. Successful applicants will be passionate about improving the experience of store colleagues and motivated by solving real, operational problems at scale.
What you’ll do
- Own the vision, roadmap and backlog for a Store Hub product area, translating store and business needs into clear, prioritised outcomes.
- Balance discovery and delivery, leading sprint planning and backlog refinement while owning outcomes across in house and third party teams.
- Partner with data, analytics and vendors to design and deliver trusted, explainable AI enabled capabilities that add real value for store colleagues.
- Collaborate closely with stores, Store Operations and cross functional teams to test, iterate and embed solutions in real world environments.
- Measure success through colleague experience and operational impact, continuously improving products with a strong focus on accessibility and simplicity.
Who you are
- Strong understanding of store operations and compliance, with experience supporting digital tools for audits, safety, incidents and evidence management.
- Proven ability to gather and document requirements, working closely with store and central teams and explaining changes clearly to non technical audiences.
- Experience supporting product delivery, including backlog refinement, UAT, releases and post go live support in a live retail environment.
- Confident stakeholder manager with strong organisation, prioritisation and problem solving skills, comfortable owning actions and managing risk and controls.
- Data literate, collaborative team player with solid Microsoft 365 skills and a clear interest in developing a career in product and modern agile ways of working.
What’s in it for you?
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Support & Reasonable Adjustments
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Product Manager - ai Colleague Productivity in London employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - ai Colleague Productivity in London
✨Tip Number 1
Network like a pro! Reach out to current employees at M&S or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding the Store Hub vision. Dive deep into how AI can enhance store operations and think of examples where you've improved processes before. Show us your passion for making a difference!
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, frame it around challenges you faced and how you overcame them. This will help us see your problem-solving abilities in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the M&S team!
We think you need these skills to ace Product Manager - ai Colleague Productivity in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience with store operations and digital tools, as well as your passion for improving colleague experiences. We want to see how you can contribute to our Store Hub vision!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled real operational problems in the past. We love candidates who can demonstrate their ability to balance discovery and delivery while managing stakeholder expectations. Let us know how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your achievements and how they relate to the role. Remember, we’re looking for someone who can communicate effectively with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Product Inside Out
Before the interview, dive deep into the Store Hub and its features. Understand how it simplifies the day-to-day experience for store colleagues. Be ready to discuss specific product areas like Help Hub or Next Best Action, and think about how you can contribute to their success.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlight your ability to communicate clearly with both technical and non-technical audiences. This will demonstrate that you can bridge the gap between teams and ensure everyone is aligned on product goals.
✨Emphasise Your Data Literacy
Since this role involves partnering with data and analytics, be prepared to discuss your experience with data-driven decision-making. Share specific instances where you've used data to inform product development or improve user experience, showcasing your analytical mindset.
✨Demonstrate Your Passion for Improvement
Express your enthusiasm for enhancing the experience of store colleagues. Discuss any past experiences where you've identified operational problems and implemented solutions. This will show that you're not just a product manager, but someone who genuinely cares about making a difference.