At a Glance
- Tasks: Lead the architecture vision for online fulfilment and post-purchase strategy.
- Company: Join M&S, a forward-thinking retail leader transforming the industry.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellness support.
- Other info: Be part of an inclusive team driving change and making a difference.
- Why this job: Shape the future of retail with innovative technology and impactful strategies.
- Qualifications: Experience in solution architecture and digital transformation in Agile environments.
The predicted salary is between 80000 - 100000 £ per year.
As one of the Business Domain Architects within Customer, you will be joining a team that covers a broad area, from Loyalty, CRM, Bank, personalisation, online selling platforms, fulfilment & returns, contact centres and the operation of M&S's large store estate. You will be one of two Domain Architects in the Online Domain accountable for the target architecture for your domain. The focus will be fulfilment, reverse logistics and post purchase support. You will ensure enterprise and system capabilities are aligned with the needs of your product Domain and enact business‑outcome driven enterprise architecture. You will oversee all architecture solutions within the Domain, working closely with solution architects and Principal Engineers. You will build out and own the target strategy for your Domain collaborating with peers and key stakeholders.
What you’ll do
- Own and set the Architecture vision and roadmap for a Business Domain, defining 1-3 year target states, transition plans, standards and costed roadmaps aligned to enterprise strategy and business outcomes.
- Lead domain-wide architecture delivery and governance, ensuring solutions align with platform architecture, group standards, security, regulatory requirements and total cost of ownership ambitions.
- Act as senior technical advisor and decision‑maker, shaping technology and vendor strategy, driving simplification, and leading the shift to a composable, data‑centric, event‑driven landscape.
- Inspire, lead and grow high performing teams, mentoring architects and engineers, fostering autonomy, and building a strong, collaborative architecture community.
- Partner across business, product, engineering and vendors to translate strategy into executable plans, influence outcomes, and deliver measurable improvements in cost, capability and competitive advantage.
Who you are
- Extensive experience in solution and enterprise architecture, delivering large scale digital transformation within Agile environments and at pace.
- Deep expertise in modern architectural patterns, integration, platforms and emerging technologies, with the ability to assess, select and align them to strategic business outcomes.
- Proven thought leader and trusted technical partner to senior business and domain leaders, balancing technology, people and process change.
- Strong enterprise mindset with experience in governance, risk, compliance, TCO optimisation and commercial decision making at scale.
- Outstanding stakeholder engagement, leadership and communication skills, with a track record of leading cross functional teams, driving change, and delivering measurable business outcomes.
What’s in it for you?
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Online Domain Architect – Fulfilment & Post-Purchase Strategy in London employer: MARKS&SPENCER
Marks & Spencer is an exceptional employer, offering a dynamic and inclusive work environment that fosters innovation and collaboration. As part of the team, you'll benefit from competitive perks such as a generous colleague discount, comprehensive wellbeing support, and tailored training to enhance your career growth. With a strong commitment to diversity and a focus on meaningful contributions, M&S empowers employees to thrive while making a positive impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Online Domain Architect – Fulfilment & Post-Purchase Strategy in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in areas like fulfilment and post-purchase support.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Online Domain Architect – Fulfilment & Post-Purchase Strategy in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in solution and enterprise architecture. We want to see how your skills align with the specific needs of the Online Domain, especially in fulfilment and post-purchase support.
Showcase Your Leadership Skills:Since this role involves inspiring and leading high-performing teams, don’t forget to include examples of your leadership experience. We love to see how you've mentored others and fostered collaboration in previous roles.
Highlight Your Technical Expertise:We’re looking for someone with deep expertise in modern architectural patterns and emerging technologies. Be sure to mention any relevant projects or technologies you’ve worked with that demonstrate your ability to drive digital transformation.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at MARKS&SPENCER
✨Understand the Domain
Before your interview, dive deep into the specifics of the Online Domain, especially around fulfilment and post-purchase strategies. Familiarise yourself with M&S's current architecture and how it aligns with their business outcomes. This knowledge will help you speak confidently about how you can contribute to their vision.
✨Showcase Your Experience
Prepare to discuss your extensive experience in solution and enterprise architecture. Highlight specific projects where you've delivered large-scale digital transformations in Agile environments. Use concrete examples to demonstrate your ability to balance technology, people, and process changes effectively.
✨Engage with Stakeholders
Since stakeholder engagement is crucial for this role, think of ways to illustrate your past experiences in leading cross-functional teams. Be ready to share how you've influenced outcomes and delivered measurable improvements in cost and capability, showcasing your leadership and communication skills.
✨Emphasise Collaboration
M&S values collaboration, so be prepared to discuss how you've partnered with various teams in the past. Talk about your approach to mentoring architects and engineers, fostering autonomy, and building a strong architecture community. This will show that you can inspire and lead high-performing teams.
