At a Glance
- Tasks: Own and evolve The Knowledge Hub, ensuring content is accurate and easy to access.
- Company: Join M&S, a dynamic and inclusive retail leader transforming the industry.
- Benefits: Enjoy a 20% discount, competitive holidays, and generous pension schemes.
- Other info: Be part of a supportive team with amazing career growth opportunities.
- Why this job: Shape the future of knowledge management and make a real impact.
- Qualifications: Experience in knowledge management and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
What You'll Do
- Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access.
- Lead the end to end knowledge lifecycle-setting standards for content quality, governance, and delivery while ensuring updates land right first time.
- Shape a seamless, joined up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning.
- Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently.
- Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability.
Who You Will Be
- Experienced in knowledge management, content, or communications, ideally within a customer service or operational environment.
- An excellent communicator, able to translate complex information into clear, simple, and actionable content.
- A strong planner and organiser, balancing forward planning with the agility to respond to fast paced, reactive demands.
- Confident in stakeholder management, able to challenge, influence, and align teams across multiple functions.
- A self starter with strong ownership, energy, and a continuous improvement mindset-comfortable leading, making decisions, and driving progress.
What's in it for you
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Everyone’s welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.
Knowledge Manager in London employer: MARKS&SPENCER
Marks & Spencer is an exceptional employer that fosters a dynamic and inclusive work culture, where every colleague plays a vital role in delivering outstanding service to our customers. With a strong focus on employee growth, we offer tailored training programmes, generous benefits including a 20% discount on products, and industry-leading parental policies, all designed to support your personal and professional development. Join us in shaping the future of retail while enjoying a collaborative environment that values innovation and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at M&S. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for interviews by practising common questions related to knowledge management and content delivery. We recommend using the STAR method to structure your answers – it helps you showcase your experience clearly and effectively.
✨Tip Number 3
Show off your passion for continuous improvement! Be ready to discuss how you've driven change in previous roles. M&S loves candidates who are proactive and eager to innovate, so let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S team and ready to make a difference.
We think you need these skills to ace Knowledge Manager in London
Some tips for your application 🫡
Show Your Knowledge Management Skills:Make sure to highlight your experience in knowledge management and content creation. We want to see how you've owned and evolved knowledge resources in the past, so share specific examples that demonstrate your ability to ensure content is accurate and easy to access.
Communicate Clearly:As an excellent communicator, it's crucial to translate complex information into simple, actionable content. Use your application to showcase your communication style and how you can make information accessible for everyone. Remember, clarity is key!
Demonstrate Your Planning Skills:We love a strong planner! In your application, show us how you balance forward planning with the agility to respond to fast-paced demands. Share any tools or methods you use to stay organised and ensure effective delivery of knowledge.
Be Yourself and Apply Online:Don’t forget to let your personality shine through! We’re looking for self-starters with energy and a continuous improvement mindset. Apply through our website and feel free to reach out if you need any support during the process—we're here to help!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Knowledge Hub
Familiarise yourself with the concept of a Knowledge Hub and how it functions as a single source of truth. Be ready to discuss how you would ensure content accuracy and usability, and think about examples from your past experience where you've successfully managed knowledge or content.
✨Communicate Clearly
As an excellent communicator, you’ll need to demonstrate your ability to simplify complex information. Prepare to share specific instances where you’ve translated intricate details into clear, actionable content, especially in a customer service context.
✨Show Your Planning Skills
Highlight your organisational skills by discussing how you balance long-term planning with the agility to respond to fast-paced demands. Bring examples of how you’ve effectively managed projects or tasks that required both foresight and flexibility.
✨Engage Stakeholders Effectively
Be prepared to talk about your experience in stakeholder management. Think of situations where you’ve had to challenge or influence teams across different functions, and how you ensured alignment and clarity in those interactions.
