At a Glance
- Tasks: Lead the fill operation and ensure a ready-to-trade salesfloor.
- Company: Join a dynamic team at a leading retail brand.
- Benefits: Flexible working options, inclusive culture, and career development opportunities.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Make a real impact by leading a team and enhancing customer experience.
- Qualifications: Must be 18 or older; leadership and teamwork skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Schedule:
- Week 1: Monday: 05:00-13:00, Tuesday: 15:00-23:00, Wednesday: 15:00-23:00, Friday: 05:00-13:00, Saturday: 15:00-23:00
- Week 2: Sunday: 10:00-19:00, Monday: 15:00-23:00, Tuesday: 15:00-23:00, Friday: 05:00-13:00, Saturday: 05:00-13:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role: To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Responsibilities:
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Equal Opportunities: We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Head of Colleague Technology in London employer: MARKS&SPENCER
As the Head of Colleague Technology, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. Our commitment to diversity and equal opportunities ensures that every colleague feels valued and empowered, while our flexible working policies support a healthy work-life balance. Join us in creating a vibrant team atmosphere where your contributions directly impact our operational success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Colleague Technology in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for the Head of Colleague Technology role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you can fit into our team and contribute to creating that great atmosphere we value. Tailor your responses to show how your experience aligns with our goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s time to shine in front of us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and ready to take on the challenge.
We think you need these skills to ace Head of Colleague Technology in London
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or projects. We want to see how you've coordinated resources and driven productivity in previous roles, especially in a retail environment.
Be Specific About Your Experience:When detailing your past roles, be specific about the operational tasks you've managed. We love seeing concrete examples of how you've enabled efficient processes and created a great team atmosphere.
Emphasise Customer Service:Since role modelling great customer service is key for us, don’t forget to mention any relevant experiences where you’ve gone above and beyond for customers. Show us how you can create a welcoming environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Head of Colleague Technology. Familiarise yourself with how to lead a fill operation and coordinate resources effectively. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully coached colleagues in the past. Highlight any experiences where you've driven productivity or created an inclusive team atmosphere.
✨Prepare for Operational Scenarios
Think about potential operational challenges that might arise during the fill operation. Be ready to discuss how you would handle these situations, ensuring a clean, safe, and well-presented store while maintaining great customer service.
✨Emphasise Your Commitment to Inclusion
Since the company values diversity and inclusion, be sure to express your commitment to these principles. Share any relevant experiences where you've fostered an inclusive environment or supported colleagues from diverse backgrounds.
